仕事概要
| 職種 | 営業、事務、企画、物流系／コールセンター、カスタマーサポート |
|---|---|
| 業種 | 消費財／ アパレル、服飾、アクセサリー |
| 雇用形態 | 未分類 |
| ポジションレベル | 本部長/経営層レベル |
| 募集人数 | 1名 |
| 希望入社時期 | - |
| 必須語学力 | |
| 活かせる語学 | - |
| 勤務時間 | その他 |
| 福利厚生・休暇 | |
| ビザ取得支援 | - |
| 外国人従業員 | - |
仕事詳細
Company Overview
Prestigious and global European apparel manufacturer is now looking for a Customer Support supervisor.
Job Description
- Provide assistance to our clients by replying to product, after-sales, Corporate enquiries through emails and phone calls in a timely and professional manner
- Accurately track client details and requests using CRM systems
- Manage directly high-priority and escalated cases as well as relationships with top customers
- Work closely with the Europe HQ to further design and develop the service for the Japanese market
- Serve as ‘Voice of the Customer’ across the company and ensure processes, communication, tools are constantly reviewed to meet customers’ expectations
Requirements
- Japanese native speaker with excellent communication skills
- Proficient in English with both excellent verbal and written skills is a must
- Minimum 4 years’ experience in a service and sales-oriented customer care team in the luxury industry, either in-store or in a standard customer service environment
- Natural flair for dealing with people, empathy and intuition
- Action-oriented and drive for results, excellent team player
- Proficient with the use of computer, software applications and the most common ticketing systems and CRM
- Be really passionate about the fashion industry
- Previous international experiences both in professional and non-professional contexts are considered a plus
面接について
連絡先
Customer Support Supervisor
RGFタレントソリューションズ株式会社
500 〜 650 万円
