Social & Online Community Manager

Company Overview
A global beauty brand

Job Description
- Plan, develop, design and manage social interactions across Brands digital channels to increase brand exposure and strengthen brand image.
- Define and Enhance the Brand Social presence in accordance with the Brand’s image
- Select the best platforms for social media presence, i.e. Facebook, Instagram, WeChat, Line, Forums, Blogs etc.
‒ In collaboration with Marketing, assist with the creation and presentation of Social Media strategy and integrated marketing campaigns based on customer social media analytical data.
‒ Keep up to date on social media trends and best practices educating internal and external stakeholders.
- Interact with consumers in social media channels using social media management software and related tools, including forums.
- Trigger conversations on social media channels with daily, weekly content planning.
‒ Participate in the development of real-time marketing content based on monitoring social media, flagging opportunities, and formulating plans with internal and external stakeholders.
‒ Work cross-functionally to develop appropriate content, if required.
‒ Manage the Social and Community component of digital marketing campaigns.
‒ Produce social media listening and engagement reports.
‒ Summarize insights and conversations to create actionable, operational reports that lead to optimization and efficiency in performance.
‒ Analyze and report on social community trending (pre and post) promotional launches to key internal stakeholders to ensure optimal customer satisfaction.

Requirements
- 5+ years experienced in Online Community Management.
- Experience in actively managing a brand or company's social media programs.
- Knowledge of top social media platforms including usage, demographics and marketing opportunities.
- Knowledge of social media best practices and legal guidelines.
- Proficiency in data analytics.
- Working knowledge of SEO and PR.

日本東京 地図

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