Service Engineer

Company Overview: An American based global leader in manufacturing electronic insturments and electromechanical devices. 



Job title: Service Engineer 

Overview

We are seeking a highly talented engineer to provide field service support to new and existing customers in the optics and high precision machining markets. This position is responsible for maintaining a high level of customer satisfaction and improved customer relations. The position will also support the sales and applications team to promote sales of new tools into the market.

 

Responsibilities

• Answer customer inquiries regarding product operation and service.

• Service and repair customer equipment on site.

• Provide support and training to customers in the use of the equipment and repair techniques.

• On-call support to solve customer problems on tools.

• Tool installation including customer signoff.

• Generate metrology recipes for specific customer applications.

• Demonstrate products to customers.

• Support evaluate customer samples and generate reports.

• Communicate customer feedback on new product design to engineering and marketing.

• Consult with engineering, manufacturing, and marketing teams to determine solutions to unusual system operations and maintenance problems.

• Assist marketing and sales people in developing new applications for new markets.

 

Minimum Qualifications

• Engineering degree, plus 3+ years of field service experience with systems used factories and laboratories.

• Technical product experience with high performance metrology systems is desired.

• Excellent verbal and written communication skills along with presentation skills are required both in Japanese and English.

• Highly motivated and an excellent team player.

• Must be able to work effectively with a minimum of supervision.

• Willing to travel 50%+ of the time.

 


Salary range

～7.6 mil yen including incentive

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