General Manager

Company Overview
Company that provides Luxury Holiday Accomodation

Job Description
Main Responsibilities include:
- Oversee the operational functions of the hotel, as per the Organizational chart/ appointed Operator;
- Hold regular briefings and meetings with all head of departments/appointed Operator;
- Develop and ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards;
- Lead all key property issues including capital projects, customer service and refurbishment;
- Handling complaints, and oversee the service recovery procedures;
- Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget;
- Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded;
- Ensure all decisions are made in the best interest of the hotels and management.

Requirements
The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights. Ability to speak and write in Japanese and English is required.
Hotel management skills are required as below:
- Performance Management, Staffing, Management Proficiency, Coordination, Coaching, Developing Standards, Financial Planning and Strategy, Process Improvement, Decision Making, Strategic Planning, Quality Management;
- A University Degree in hotel management AND preferably with experience in opening, managing or re-positioning a hotel with clear track records;


- At least 10-15 year experience in the hospitality industry, with significant luxury and international experience, ideally including experience in international locations.

Additional Job Information
If interested, please contact RGF Hr Manager Jonathan Naylor at:
D: +81-3-6422-4463 | M: +81-(0)80-9430-1086
jonathan.naylor@rgf-professional.com

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