Software Engineer (Tokyo - Shimbashi)

VERBIO is revolutionizing communications between people and computers, allowing people to communicate naturally with machines, using state-of-the-art technology in the field of Artificial Intelligence.
Our proprietary software innovates in Natural Language Processing (NLP), using Deep Learning and other Machine Learning methods. We develop solutions in areas such as:
 
– Voice biometrics

– Speech recognition

– Text-To-Speech voices

– Speech & Text Analytics (Conversational sensors)

– Virtual Assistants and Chatbots
 
We have offices in Barcelona, Madrid, São Paulo, Mexico DF, and Palo Alto and you will be part of a multinational team of PhD’s & Engineers in NLP, Artificial intelligence and software development.
 
If you enjoy challenges and learning every day in a very innovative environment, this is your company!
 
Due to a very important customer in Japan we need to hire a Software engineer to provide on-site support in Tokyo (Shimbashi area).
 
The Support Engineer is responsible for providing high-quality technical support for Verbio Products. This person will also work on other programming and documentation projects as required.
Support Engineers will deliver solutions to both technical and non-technical end users while also supporting a wide range of technologies.
 
Main tasks and responsibilities include:
 
· Take ownership of technical issues and work with or without our Development team to solve more advanced issues when necessary.
· Provide training to customers as required.
· File reports on product problems and issues.
· Guide customers on installation and updating.
· Help with product improvement.
· Recommend solutions to ensure better customer service.
· Ensure delivery of product fixes within timeframe.
· Perform troubleshoot on all issues and recommend solutions to ensure better customer services.
· Manage requests from internal and external clients and solve them through email and phone.
 
Most important non-technical requirements:
 
· Client-facing experience
· Written and verbal skills; excellent phone manner
· Native Japanese
· Excellent level of English
 
Technical requirements:
· Sound knowledge in programming languages (at least two of them): Python, Java, C++, JavaScript.
· Good knowledge in OOP and design patterns, specially in behavioral and construction patterns.
· Experience with auto-scaled systems for millions simultaneous users.
· Knowledge in programming tools such as IDE’s, Git, SVN, etc.
 
Nice to have requirements (not mandatory):
 
· Experience with Speech Technologies (speech recognition, text to speech, voice biometrics)
· Basic NLP (Natural Language Processing) knowledge
· Basic Machine Learning knowledge
· Linux
· Knowledge in using containers (Docker, Kubernetes, etc) for developing and deploying applications and services.

· Quality code passionate
· Agile methodologies experience
 
We offer:
 
– Work with the best. We try hard to be excellent every day.  
– We bet on innovation and good ideas.
– Being a key member in the team, within an ideal environment for learning and growing.

JapanTokyoShimbashi Map

Name of person in charge of hiring：Alberto Calpe