Order Fulfilment Lead

Company Overview
Well-known Company that develops, manufacturers, and supplies medical device

Job Description
•Proactively improve Order to Invoice process and identify opportunities for operational excellence to enhance customer experiences, increase service level and reduce error.
•Process run-rate and programme sales orders in full cycle from order entry to invoicing with accordance to Smiths guidelines and policies.
•Work closely with programme managers and other stakeholders to ensure programme orders are setup in accordance to compliance and revenue recognition policy.
•Liaise with relevant internal and external parties to manage and resolve all issues relating to order fulfilment and as directed by direct manager.
•Provide post-sales support such as physical return, replacement and others.
•Managing delivery with factories/suppliers on the delivery dates as committed.
•Liaise with freight forwarders to coordinate shipment and on time delivery
•Ensure timely delivery of shipment and invoice timeliness.
•Ensure backlog is managed efficiently with no past due status.
•Ensure smooth co-ordination of Letter of Credit once the terms have been finalised by the Finance team.
•Schedule and coordinate with freight forwarder transactions and ensure WBS Elements is quoted correctly to allow freight cost to be allocated to each order.
•Follow-up closely with programme managers to ensure invoices are created as required timely.
•Resolve customer complaints & issues effectively by being the focal person in driving for solutions. Ensure a timely reply to customers on their complaints.
•Setting up folders in Shared Point for every order and ensuring all the information of the orders are updated timely.
•Provide weekly reports / order fulfilment related for Order-to-Invoice analysis.
•Ensure system and operation transactions in compliance with law, regulatory taxation as well as Corporate policies.
•Perform back-up / standby duties as needed.
•Participate cross-functional initiatives when required.
•Ad hoc tasks as required.

Requirements
•Minimum Bachelor Degree in Business with English Language.
•5 – 6 years experience in related job.
•Excellent organizational skills and ability to work quickly with a high degree of accuracy with an attention to detail in a dynamic environment
•Strong commercial knowledge is preferred.
•A high level of attention to detail.
•Self-motivated, reliable, and accountable individual
•Has excellent written and oral communication skills and works well in a team-oriented environment
•Proficient in PC skills, Microsoft Office suite including Word, Excel, Power Point, Visio and Project
•Proficiency is SAP or Oracle is mandatory.

Additional Job Information
If interested, please contact RGF Hr Consultant Jenny Zhong at:
D: +81-3-4400-2607 | M: +81-(0)80-8109-7988
j-zhong@rgf-hragent.jp

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