Job summary
Job category | Sales / Clerical / Planning / Logistics/Call Center / Customer Support |
---|---|
Industry | Consumer Services/ Restaurant / Hotel |
Employment type | Uncategorized |
Position level | Director or Above |
Number of openings | 1 |
Desired entry time | - |
Required language skill | |
Foreign language competence | - |
Working hours | Others |
Welfares / Leave systems | |
Assistance in visa application | - |
Number of foreign employees | - |
Work details
Company Overview
5-star Global Luxury Hotel
Job Description
• Taking responsibility for effective operations of the outlet and good business and qualitative performance
• Handle day to day management activities and establish shift pattern organisation
• Plan and coordinate menus with the chef
• Ensure that outlet’s team has good knowledge of food and beverage
• Maintain standards in terms of food, its presentation, service, health & safety, and reputation
• Analyze, plan and execute plans for outlet sales levels and profitability, as well as staff development
• Work closely with the Communications Department to organize marketing activities and promotional events
• Prepare regular reports on colleague control, cost of sales control and sales, and budget setting
• Recruit, train and motivate colleagues and maintain employee satisfaction
• Enhance guest satisfaction by ensuring colleagues deliver top-notch service and remember guests' preferences
• Formulate strategies for handling special requests and VIPs
• Deal with guest complaints and escalate them where appropriate in a timely manner
• Maintain the hotel's grooming, uniform and hygiene standards
• Be familiar with and ensure compliance with safe working practices and local and relevant Food Acts
• Highlight defects in the building, plant or equipment and ensure any accidents to colleagues, guests or visitors are reported in accordance with Hotel and local government procedures.
Requirements
• At least 3 years of relevant experience, preferably in a restaurant and/or luxury hotel
• Customer-focused and excellent interpersonal skills
• Good problem solving and people management skills and able to train a team
• Ability to work a flexible schedule and with all levels of guests and management
• Good prioritizing and time management skills
• Proficiency in Japanese and English (reading, written, spoken)
About interview
Liaison
Oriental Lounge Manager
RGF HR Agent
500 〜 600 ten thousand JPY