Job summary
| Job category | Sales / Clerical / Planning / Logistics／Call Center / Customer Support |
|---|---|
| Industry | Consumer Services／ Other Consumer Services |
| Employment type | Permanent |
| Position level | Staff / Member |
| Number of openings | 2 |
| Desired entry time | - |
| Required language skill |
English （Fluent） |
| Foreign language competence | - |
| Working hours | Full Time |
| Welfares / Leave systems | At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world. Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday. |
| Assistance in visa application | - |
| Number of foreign employees | - |
Work details
Role:
You will be the single point of contact for users of the Integrated Logistics solutions offered to DHL advantaged customers. You will handle and manage customers’ orders and requests with professionalism as well as interact and coordinate with staff within the DHL network and vendors for order fulfillment. You will also provide enhanced services to meet or exceed customers’ needs, recognize their problems and resolve them satisfactorily. In addition, you will also be responsible for service performance and management reporting. Training will be provided for selected candidates.
Job Descriptions
•Willing to work shift (Day or Night, PH and Weekend) 4 working days per week for 12hr shift and normal shift 5 days work.
•Able to speak fluently in English and Japanese (in order to liaise with the English and Japanese speaking associates/customers)
•Coordinate with warehouse team to fulfill Japan customer requirement and urgent delivery.
•Perform next flight out activation and arrangement with forwarder.
•Perform sourcing, tracking and monitor, and update shipment status to customer
•Manage few accounts and process urgent request according to work instructions.
Job Requirements
•Willing to work overtime when necessary during off day/rest day
•Good team player
•Able to work independently
•Required to multitask and cope with stress
About interview
Liaison
JapanOther parts of JapanWork Location in Singapore, 81 Alps Avenue, Singapore 498803 Map
Name of person in charge of hiring：Kelly Soh
Japanese Call Agent
DHL SUPPLY CHAIN SINGAPORE PTE LTD
150 〜 200 ten thousand JPY
