Customer Service

Company Overview
Top French fashion house is now looking for a responsible applicant for a customer service role.
This is your chance to work in an exciting environment in one of the trendiest brands in luxury fashion and goods!

Job Description
•Receive and manage customer claims, post and pre-escalated to local head office
•Collect information related to product and product quality
•Coordinate repairs locally or with headquarters overseas
•Communicate with stores and other teams to confirm product details and reports, aiming to resolve customer claims
•Work closely with headquarter in order to ensure product quality is met and improved
•With a good understanding of spare parts, request process and management, improving repair process and customer satisfaction.

Requirements
•A strong interest and passion for fashion and luxury
•Strong communication and presentation skills
•Proficiency in Microsoft Office applications
•Work well in a fast-paced environment
•Customer-oriented attitude
•Native-level Japanese

【歓迎】
•A strong interest and passion for fashion and luxury goods
•Experience as store staff or in customer service
•Experience in fashion or luxury industry

Additional Job Information
【WHY YOU SHOULD APPLY】
★ New expansion role in top fashion company – this opportunity cannot be missed!
★ Chance to communicate in both written and verbal English
★ Stable company and industry
★ Competitive salary with annual bonus
★ Work and life-balance
★ Team environment

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