Job summary
| Job category | Professional (Consulting / Finance / Real Estate / Professional Services)／Consulting |
|---|---|
| Industry | Finance／ Securities / Investment Trusts |
| Employment type | Uncategorized |
| Position level | Director or Above |
| Number of openings | 1 |
| Desired entry time | - |
| Required language skill | |
| Foreign language competence | - |
| Working hours | Others |
| Welfares / Leave systems | |
| Assistance in visa application | - |
| Number of foreign employees | - |
Work details
Company Overview
Top Tier Asset Manager
Job Description
・Plan and manage call representative training programmes
・Produce service level reports and escalate any issue
・Support educational seminars and Face to Face events with relevant departments
・Plan and run efficiency outbound programmes with the contact centre team
・Run Key Support Processes (Training, Reporting, forecasting etc.) according to managers/Supervisor’s instructions
・Support Call Centre System enhancements
・Handle inbound/outbound calls (including First Dial calls)
Requirements
・JSDA License: Sales Representative
・More than 3 years in Retail Financial Industry
・High investment literacy and strong educational knowledge & background re Personal Investing
・Relevant knowledge of investment trust and financial market
・IT literacy: Microsoft applications, Operate internal/external systems
・Excellent telephone quality skills and strong commitment & hospitality for customers
Additional Job Information
For immediate consideration please send your updated CV to jenifer.nguyen@rgf-professional.com. Please note only qualified candidates will be contacted.
About interview
Liaison
Customer Services Specialist
RGF HR Agent
500 〜 1000 ten thousand JPY
