Business analyst

Company Overview
International retailer of body, face, fragrances and home products

Job Description
[Role]
Globally there are numerous initiatives to accelerate the growth of digital services in Japan, working with global teams in Hong Kong (APAC) and France (Headquarter). – Will focus on Customer Centric elements: CRM, Digital Presence (e-commerce platform, OMS, LINE, In-Store integration with POS), and Core system integration such as SAP.
This is a role which combines IT project management, business change and stakeholder management. It would be best filled by someone who has experience of launching global/regional applications at a local level.

The ideal candidate will be:
• Proactive at understanding solutions and solving issues.
• Competent to understand global strategy and execute it. - Align best practices with Global IT colleagues.
• Guide the business to provide good quality business requirements.
• Someone who has a strong background in managing vendors to deliver multiple projects simultaneously in retail industry.
• Ideally someone who is a digital technology all-rounder. Full of multi-channel integration experience and have personal interests (E.g. LINE, Facebook, Twitter, Instagram, YouTube, Paypay etc.).

[Key job accountabilities]
• Act as the single point of accountability to the business for the delivery of IT Projects and Services and act as the interface between the business and IT organization
• Owns and document the Digital IT roadmap and the functional cartography of processes for Japan.
• Build strategic relationships with internal and external IT vendors.- high quality communication will be required
• Support design, testing and delivering changes to processes and systems where relevant.
• Help the business prepare for tasks such as UAT and also actively be involved in SIT and launch readiness activities
• Work with the business, adding value through innovative uses of IT (i.e. solving business challenges and realizing new business opportunities).
• Identify the opportunities, keep watching the market trends and industry standards.
• Responsible for escalated support and management of issues in the retail environment
• Responsible for ensuring Compliance and Audit standards are met where applicable.
• Business travel (domestic and international) would be occurred.

Requirements
[Basic Experience and Personality]
• Experience in Retail or FMCG industries
• Applying IT from a business perspective, not pure technology perspective
• Extensive PC web/Mobile/Smart Phone production or process experience.
• Demonstrated ability to work and documentation skill.
• Some system support experience on production phase.
• Driving IT based change programs across International and functional boundaries
• Meeting facilitation experience.
• Logical thinking along with cost mind (ROI).
• Proactive attitude and Self-motivating/learning mind towards digital marketing technologies.

[Experience - Desirable]
• System implementation experience and/or development skills in CRM, DAM, and E-Commerce, Adobe Campaign, Sales force and Smart Phone Apps are preferred
• BPR (Business Process Re-engineering) and/or Change Management Experience.
• ERP Integration Project Experience (SAP, Microsoft AX Dynamics etc.) are preferred.
• A strong retail and POS background with hands on support experience will be great advantage.

[Preferred Experience]
• At least 5 years in retail / FMCG industry experience
• At least 5 years IT experience in a similar environment
• IT technical skill ( Any program, SQL knowledge etc.) experience
• Team work in international working environment
• Strong business change skills and Kaizen mindset –ex.) LEAN Six Sigma
• Good experience working in for Supply Chain management business area
• PRINCE, ITIL qualifications or equivalents would be beneficial - Ability to track and report status to IT management and business partners.

Language Requirement:
• Japanese: Fluent level *should drive business Japanese properly.
• English : Fluent level * strong written, verbal, and presentation

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