Customer Service

Company Overview
Globally established company specializing in dental/pharmaceuticals! Brand new office.

Job Description
As a customer service officer, you will co-run the day-to-day Customer Care activities in order to build customer loyalty through delivering an excellent customer service.

Job responsibilities will include:
-Handle customer calls, e-mails, faxes quickly and professionally
-Process sales orders/returns, keep customer account records updated via entry into internal system
-Deal with invoicing in internal system and maintain accounting files
-Professionally conduct both written and verbal communications with customers and stakeholders, handling their requests and concerns
-Follow established customer service and warehouse processes and suggest areas for improvement

Requirements
【応募資格】
-Reliable team player
-Detail-oriented and able to multi-task on various projects on a daily basis
-Demonstrated professional telephone etiquette skills
-Mature and self-confident with the ability to work under pressure
-Computer literacy
-Conversational English preferable
-Ability to work independently and as part of a small energetic team
-Contribute to overall company success by demonstrating flexibility and assisting with tasks not normally assigned

【歓迎】
-ERP system experience or similar
-Dental/healthcare background or customer service experience
-Effective oral and written communication and customer relations skills

Additional Job Information
【WHY YOU SHOULD APPLY】
★ Work in a global, family-owned company, behind the pioneers of regenerative biomaterials
★ Great work and life balance with minimum overtime hours
★ Stable and international company in a corporate environment
★ Exclusivity to RGF – high chance of interview.
★ Competitive salary package

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