IT Systems and Support Specialist

Company Overview
Global Medical company.

Job Description
JOB PURPOSE:
Provide I.T Support to the Japan business, as part of the APAC regional IT team.

KEY RESPONSIBILITES:
Key responsibilities will include (but are not limited to) the following:
• Provide 1st & 2nd Level support to Teleflex Japan Commercial business and secondary support to TFX
sites in APAC region.
• Provide 2nd level Support for Desktop/Laptop Support (Hardware/software). Windows, Office 365,
Outlook. Implementing and administering standards on PCs, Software and VOIP systems to the Site.
• Provide incident management to ITIL standards and familiarity with Remedy Service desk from BMC
Group would be an advantage.
• Ensure Incident Management is recorded, monitored and managed through our Service desk
application - Remedy.
• Be an active member of an APAC Support network, working with a Service Design, Delivery and
regional support functions.
• Network/Server Support (Hardware / Software). Backup Software install and maintenance, NOS loads
and troubleshooting.
• Knowledge of Microsoft Active Directory, Windows Server 2008, VMware infrastructure 3 and
Microsoft Exchange.
• Knowledge of ERP Support (Hardware / Software). QAD, SAP Client etc.
• Deployment of desktops / laptops / servers / Smartphones
• Image build and distribution using image building software for hardware standards. Manage logging
system for Laptop & Desktop inbound and outbound process.
• Implementation and maintenance of VOIP Telephone systems with knowledge of Call Management
software.
• The management of connections between different sites, VPN and Data line implementation &
monitoring.
• General User Support in office applications, MS Office 365, Windows, MS Exchange etc.
• General IT administration tasks, Good documentation skills to SDLC and ITIL standards.
• Ensure the IT Operations standards are carried throughout the Site.
• Support the Business as required and outside of business hours.
• Possible sweep work throughout APAC to support global project initiatives.
• Ensure the IT APAC Operations standards are carried throughout the Site.
• Manage system implementations and projects where necessary.
• Liaise with business owners to ensure effective communications and translation of technical
requirements.

KEY RELATIONSHIPS / INTERFACES
• Regional/Global IT team.
• Local/International Leadership team.
• International Support functions.
• Internal functions.

Requirements
ESSENTIAL SKILLS / EXPERIENCE
• Excellent Customer Service approach in relation to providing a World class IT Service.
• Diploma or 3rd Level Degree in IT.
• Education Preferred Microsoft certifications.
• Minimum 3 Years work experience in an IT Service Operations or Service Desk environment.
• Minimum 3 years experience of MS Active Directory environment, preferably MCSE exams taken and
passed.
• Minimum 3 years experience in the deployment of Desktop / Lap-top/ Servers .
• Minimum 3 years experience in network support.
• Minimum 3 years experience in Windows 2003/2008 server, Windows 7,10 and Office 365.
• Experience in VOIP and Call management systems, Avaya or Cisco.
• Excellent working knowledge of Microsoft Office.
• Ability and experience of prioritizing workload and work on own initiative.
• Proficiency in English language, both oral and written communication skills.

BEHAVIOUS / VALUES
• Approachable and enthusiastic. Flexible and adaptable.
• Able to work on own initiative and as a team player.
• Good organisational skills with cultural awareness and sensitivity.
• Good judgment and problem solving ability & is capable of understanding the impact of decision making on
both the company and their customers.

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