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  3. Administration in After Sales

Administration in After Sales

300 〜 420 ten thousand JPY

  • RGF HR Agent
  • Location: Tokyo
  • Japanese level:Fluent │Required length of experience:Uncategorized
  • Close
Date:2019/03/12~2019/09/09

Job summary

Job category Sales / Clerical / Planning / Logistics/Call Center / Customer Support
Industry Consumer Goods/ Apparel / Accessories
Employment type Uncategorized
Position level Director or Above
Number of openings 1
Desired entry time -
Required language skill
Foreign language competence -
Working hours Others
Welfares / Leave systems
Assistance in visa application -
Number of foreign employees -

Work details

Company Overview
Top international luxury jewelry and specialty retailer.

Job Description
Working in administration for after sales, your job responsibilities will include:
•Respond to inquiries from boutique staff all over Japan, over phone and e-mail, related to any after-sales services, such as inquiries concerning repairs and delivery date
•Confirming the content of goods received by boutique, quality assurance of completed repairs (jewellery, watches, accessories)
•Manage communication between different repair teams and contractors, liaison for confirmation of repair content and delivery date, including communication with US HQ
•Handle and analyse surveys of boutique satisfaction and after-sales service
•Join any projects related to improving the after-sales service level at boutiques and within the contact centre
•Data input and general administration

Requirements
【REQUIREMENTS】
•Experience in retail sales, administration or after sales services
•Intermediate level English for overseas communication (phone and e-mail)
•Office Administration skills using Microsoft applications (Word, Excel, PowerPoint)
•Customer-service minded
•Good communication skills
•Multi-tasker with ability to prioritize different job responsibilities
•Self-motivating attitude

【DESIRABLE SKILLS, CHARACTERISTICS OR BACKGROUND (not a must)】
•Background in jewelry or luxury industry
•Knowledge of jewelry repair and/or learning attitude
•GIA G. G. (Graduate Gemologist) diploma

Additional Job Information
【WHY YOU SHOULD APPLY】
★ Work in a corporate back-office role in a top company within the luxury jewelry industry
★ Career progression and internal mobility for other job openings within the company
★ International company with great working conditions
★ Balanced working hours with minimum overtime
★ Training provided for new-joiners
★ Enjoy employee benefits & discounts

About interview

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Name of person in charge of hiring:

Administration in After Sales

RGF HR Agent

300 〜 420 ten thousand JPY

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Company overview

RGF HR Agent Administration in After Sales RGF HR Agent Administration in After Sales

RGF HR Agent

Human Resources / Education / Consulting / Professional Services /Staffing / Recruiting

RGF (Recruit Global Family) is the overseas corporation of Recruit Holdings Co., Ltd., Japan's largest talent comprehensive service and information service group enterprise, has started for more than 50 years, based on excellent business philosophy and management experience. Transcend national borders, we will discover new opportunities and possibilities worldwide.
RGF HR Agent provides solid support for the hiring activities of companies and the job-hunting activities of applicants as a general HR service company.
We provide not only regular recruitment but also RPO (Recruitment Process Outsourcing), contracts and so on. We deliver comprehensive services that could only be offered by RECRUIT=RGF, which is number one in Japan in the field of talent introduction, temporary staffing and recruitment information advertising. Having thoroughly met the needs of leading companies in Japan, we will also provide our consummate, high-quality services overseas. RECRUIT=RGF, which is number one in Japan, will continue taking on the challenge of becoming number one in the world.

JAPAN: RGF HR Agent Japan (CDS)
Address: 東京都渋谷区広尾1-13-7恵比寿イーストビル2F
TEL (+81)3-6422-4400
Website: http://www.rgf-hragent.asia/en/japan

CHINA: RGF HR Agent (Shanghai)
Address: 上海市淮海中路8号 蘭生大厦9F
TEL (+86) 21 5331 8000
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Suzhou)
Address: 蘇州市工業園区蘇州大道西1号 世紀金融大厦1615室
TEL (+86) 512 6262 3595
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Beijing)
Address: 北京市朝陽区東三環中路39号建外SOHO,A座902室
TEL (+86) 10 5869 0121
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Tianjin)
Address: 天津市和平区南京路189号津汇広場一号楼1106单元
TEL (+86) 22 2331 1169
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Dalian)
Address: 大连市高新技术产业园区黄浦路537号(七贤路)泰德大厦811室
TEL (+86) 411 8445 7095
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Guangzhou)
Address: 广州市天河区林和西路161号 中泰国际广场A塔1309室
TEL (+86) 20 8527 4585
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Shenzhen)
Address: 深圳市罗湖区嘉宾路2018号深华商业大厦2507室
TEL (+86) 755 8237 5208
Website: http://www.rgf-hragent.asia/china

HONGKONG: RGF HR Agent Hong Kong Limited
Address: Unit 2206, 22/F, Wu Chung House, 213 Queen’s Road East, Wan Chai, Hong Kong
TEL (+852) 2537 2557
Website: http://www.rgf-hragent.asia/en/hongkong

VIETNAM: RGF HR Agent Vietnam Co., Ltd.
Address: RM903 Central Plaza 17 Le Duan St., Dist 1 Ho Chi Minh City
TEL (+84) 8 3911 5800
Website: http://www.rgf-hragent.asia/en/vietnam

THAILAND: RGF HR Agent Recruitment (Thailand) Co., Ltd.
Address: 689 BHIRAJ TOWER at EmQuartier, 23rd Floor, Room No. 2304-2306 Sukhumvit Road, North Klongton Sub-District, Vadhana District, Bangkok 10110
TEL (+66)2-021-0333
Website: http://www.rgf-hragent.asia/thailand/

SINGAPORE: RGF HR Agent Singapore Pte. Ltd.
Address: 71 Robinson Road #05-04 Singapore 068895
TEL (+65) 6221 7437
Website: http://www.rgf-hr.com.sg/

INDIA: RGF Select India Private Limited
Address: 704-705-706, 7th Floor, Vatika City Point, MGRoad, Gurgaon 122002
TEL (+91)124 4139711
Website: http://www.rgf-hragent.asia/en/india

INDONESIA: PT. RGF Human Resources Agent Indonesia
Address: Jakarta Office: Graha Pratama, P1F (21F), Jl. M.T.Haryono Kav. 15, Jakarta 12810, Indonesia
TEL (+62) 21 8378 2866
Website: http://www.rgf-hragent.asia/en/indonesia

Company profile

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