Administration in After Sales

Company Overview
Top international luxury jewelry and specialty retailer.

Job Description
Working in administration for after sales, your job responsibilities will include:
•Respond to inquiries from boutique staff all over Japan, over phone and e-mail, related to any after-sales services, such as inquiries concerning repairs and delivery date
•Confirming the content of goods received by boutique, quality assurance of completed repairs (jewellery, watches, accessories)
•Manage communication between different repair teams and contractors, liaison for confirmation of repair content and delivery date, including communication with US HQ
•Handle and analyse surveys of boutique satisfaction and after-sales service
•Join any projects related to improving the after-sales service level at boutiques and within the contact centre
•Data input and general administration

Requirements
【REQUIREMENTS】
•Experience in retail sales, administration or after sales services
•Intermediate level English for overseas communication (phone and e-mail)
•Office Administration skills using Microsoft applications (Word, Excel, PowerPoint)
•Customer-service minded
•Good communication skills
•Multi-tasker with ability to prioritize different job responsibilities
•Self-motivating attitude

【DESIRABLE SKILLS, CHARACTERISTICS OR BACKGROUND (not a must)】
•Background in jewelry or luxury industry
•Knowledge of jewelry repair and/or learning attitude
•GIA G. G. (Graduate Gemologist) diploma

Additional Job Information
【WHY YOU SHOULD APPLY】
★ Work in a corporate back-office role in a top company within the luxury jewelry industry
★ Career progression and internal mobility for other job openings within the company
★ International company with great working conditions
★ Balanced working hours with minimum overtime
★ Training provided for new-joiners
★ Enjoy employee benefits & discounts

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