Software Engineer (Tokyo - Shimbashi)

Verbio develops cutting-edge technology around the widest range of Human – machine communications through natural language. By joining our teams, you will acquire the amplest knowledge on our Artificial Intelligence technology and products, which include Voice Biometrics, Speech Recognition, Text-to-Speech Conversion, Cognitive NLU, Conversational sensors and Virtual Assistants and Chatbots.

Our products are based on the latest Neural Networks and Machine Learning Techniques of both Academic and Industrial worlds, and by working on their implementation on real use cases, you will be closely participating in their configuration and training, as well as on complex integrations with client’s systems creating innovating solutions across various industries.

The Technology Stack we use varies from Python, VUE, C++, and cutting-edge ML Frameworks such as Tensorflow, Caffe, Theano or PyTorch. We work with Docker, VMware and Node.JS to Oracle and MySQL and NVIDIA and Intel accelerators hardware.

We have offices in Barcelona, Madrid, São Paulo, Mexico DF, and Palo Alto and you will be part of a multinational team of PhD’s & Engineers in NLP, Artificial intelligence and software development.

If you enjoy challenges and learning every day in a very innovative environment, this is your company!

We are hiring a Software engineer to provide on-premise support for our customers in Tokyo. The hired person will work as a freelance/contractor (Full time). Permanent position.

The Support Engineer is responsible for providing high-quality technical support for Verbio Products. This person will also work on other programming and documentation projects as required. 

Support Engineers will deliver solutions to both technical and non-technical end users while also supporting a wide range of technologies. 

Main tasks and responsibilities include: 

● Be Verbio referring person for our customers in Japan. 
● Must communicate in Japanese with our customers and in English with Verbio development teams.
● Provide training to customers as required.
● Fill reports on product problems and issues.
● Guide customers on installation and updates.
● Give feedback for product improvement
● Recommend solutions to ensure better customer experience.
● Ensure delivery of product fixes within committed time-frame.
● Manage requests from clients and solve them through email and phone (with help from Verbio team).
● Take ownership of technical issues and work with our Development team to solve issues when necessary.
Requirements
Technical requirements:

● Sound knowledge in programming languages (at least two of them): Python, C++, bash. 
● Linux and Windows OS knowledge.

Nice-to-have requirements:

● Knowledge in deploying applications and services for medium to large scale product.
● Agile methodologies experience.
● Project management experience.
● Experience with Speech Technologies (speech recognition, text to speech, voice biometrics).
● Basic NLP (Natural Language Processing) knowledge.
● Basic Machine Learning knowledge.

Most important non-technical requirements:

● Client-facing experience.
● Written and verbal skills.
● Excellent level of Japanese.
● Excellent level of English.

JapanTokyoShimbashi Map

Name of person in charge of hiring：Alberto Calpe