Job summary
| Job category | Sales / Clerical / Planning / Logistics／Call Center / Customer Support |
|---|---|
| Industry | Distribution / Transportation Industry／ Distribution / Transportation / Warehousing |
| Employment type | Uncategorized |
| Position level | Other |
| Number of openings | 1 |
| Desired entry time | - |
| Required language skill |
English （Business） Japanese （Fluent） |
| Foreign language competence | - |
| Working hours | Others |
| Welfares / Leave systems | |
| Assistance in visa application | - |
| Number of foreign employees | - |
Work details
Company Overview
Mobile platform services.
Joint venture company of one of Japan's largest multinational corporations, and the third most valuable international start-up company in the world.
Job Description
• Manage and lead a team of 3 supervisors
• Cooperate with internal and overseas teams to lead and improve the customer service division in the Japanese market
• Operation construction and KPI design for maintaining and improving customer service quality
• Deploy recommended actions and considerations derived from VOC analysis to internal teams, improve operations
• Management of call centre partners
• Budget management
• Organizational management
Requirements
【MINIMUM REQUIREMENTS】
•Management, team leader or supervisor experience in customer service
•Knowledge of KPI design and customer service escalation support
•Project management experience
•Business level English
•Native Japanese speaker
【DESIRABLE QUALIFICATIONS】
•Background in IT industry OR;
•Background in start-up call centre environment
•Chinese speakers welcome!
Additional Job Information
【WHY YOU SHOULD APPLY】
★ Work in a fast-paced, IT-venture environment!
★ International company with use of English on the job
★ No dress code, modern office
★ Competitive salary package
★ Super flex hours! Schedule your own working hours.
About interview
Liaison
Call Center Director
RGF HR Agent
800 〜 1500 ten thousand JPY
