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  3. Field Support Engineer • フィールドサポートエンジニア

Field Support Engineer • フィールドサポートエンジニア

600 〜 1000 ten thousand JPY

  • RGF HR Agent
  • Location: Tokyo
  • Japanese level:Fluent │Required length of experience:Uncategorized
  • Close
Date:2019/06/20~2019/12/23

Job summary

Job category IT Engineering (System Engineer / Web / Gaming)/System Engineer (Network / Database / Server / Communication Infrastructure / Security)
Industry IT / Communications / Internet/ Communication Services
Employment type Uncategorized
Position level Other
Number of openings 1
Desired entry time -
Required language skill

Japanese (Fluent)

English (Conversation)

Foreign language competence -
Working hours Others
Welfares / Leave systems
Assistance in visa application -
Number of foreign employees -

Work details

Company Overview
Company is a hybrid cloud data services and data management company. They offer a full range of hybrid cloud data services that simplify management of applications and data across cloud and on-premises environments to accelerate digital transformation.

Job Description
•弊社のフィールドサービス/サポートエンジニアとして、必要な診断、トラブルシューティング、サービス、複雑な機器やシステムの修復を管理することと同時にオンサイトインストレーションでのパフォーマンスを通じてカスタマーサポートを提供して頂きます。
•システム機器の内容が使用可能な状態であるかをチェックし、承認します。お客様にシステムメンテナンスやオペレーションを指導します。指示されたプロジェクトに対して管理上や技術的な問題をお客様と一緒に会社のつなぎ役として仕えます。
•お客様のニーズやしっかりと理解し、問題解決の責任が営業担当、カスタマーサポート担当、エンジニアの役目となった場合その内容を明らかにします。
•ソフトウェアやハードウェア、PC、ネットワーキング、ワイヤレスネットワーキング等に限らず、いかなるフィールドサポートの形態も含みます。

•Provide customer support by on-site installation, overseeing necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
•Inspect operational quality of system equipment.
•Instructs customers in operation and maintenance of the system.
•Be liaison to the customer on administrative and technical matters for assigned projects.
•Interpret customer needs and identify if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
•Solving problems that are complex requiring in-depth evaluation.
•Identify problems in advance and propose solutions.
•Work effectively with staff to VP level employees, across functions and with external parties.
•Work with limited supervision while operating and driving results independently.
•This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.
•Travel to customer site at short notice when needed

Requirements
•フィールドサポート/ソフトウェアサポート(Hands-on, カスタマーサポートの経験)
•ITベンダーでの経験
•ストレージの知識と経験
•デリバリーなどに携われていた方
•海外の案件も担うので、英語での読み書き+それ以上のスキル
•高いコミュニケーションスキルをお持ちの方
•外資系で働いた経験のある方
•英語を使うことに対して抵抗がない方

•Excellent written and verbal communication skills.
•Strong customer service experience with customers in high stress situations on complex problems.
•Experience providing trace analysis of packets and protocols.
•Enterprise application software experience.
•UNIX configuration, administration and technical support.
•Windows NT/2000/2003 configuration, system administration and technical support.
•Fiber Channel HBA configuration and installation.
•NAS and/or SAN storage and surrounding infrastructure.
•Network Attached Storage protocols experience (NFS/CIFS/iSCSI) and related required protocols (DNS, NIS, and Active Directory)
•Network architectures including the roles of routers, and switches
•Microsoft Exchange
•Ability to travel more than 70% of the time

Knowledge of
•RAID and storage systems
•NFS, the UNIX remote file sharing protocol
•CIFS, the Windows NT remote file sharing protocol
•Data Ontap operating system and clustering.
•At least three years of experience with data storage systems.
•Ability to follow standard engineering principles and practices.
•Bachelor’s degree or equivalent experience.

About interview

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Name of person in charge of hiring:

Field Support Engineer • フィールドサポートエンジニア

RGF HR Agent

600 〜 1000 ten thousand JPY

Close

Company overview

RGF HR AgentField Support Engineer  • フィールドサポートエンジニア RGF HR AgentField Support Engineer  • フィールドサポートエンジニア

RGF HR Agent

Human Resources / Education / Consulting / Professional Services /Staffing / Recruiting

RGF (Recruit Global Family) is the overseas corporation of Recruit Holdings Co., Ltd., Japan's largest talent comprehensive service and information service group enterprise, has started for more than 50 years, based on excellent business philosophy and management experience. Transcend national borders, we will discover new opportunities and possibilities worldwide.
RGF HR Agent provides solid support for the hiring activities of companies and the job-hunting activities of applicants as a general HR service company.
We provide not only regular recruitment but also RPO (Recruitment Process Outsourcing), contracts and so on. We deliver comprehensive services that could only be offered by RECRUIT=RGF, which is number one in Japan in the field of talent introduction, temporary staffing and recruitment information advertising. Having thoroughly met the needs of leading companies in Japan, we will also provide our consummate, high-quality services overseas. RECRUIT=RGF, which is number one in Japan, will continue taking on the challenge of becoming number one in the world.

JAPAN: RGF HR Agent Japan (CDS)
Address: 東京都渋谷区広尾1-13-7恵比寿イーストビル2F
TEL (+81)3-6422-4400
Website: http://www.rgf-hragent.asia/en/japan

CHINA: RGF HR Agent (Shanghai)
Address: 上海市淮海中路8号 蘭生大厦9F
TEL (+86) 21 5331 8000
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Suzhou)
Address: 蘇州市工業園区蘇州大道西1号 世紀金融大厦1615室
TEL (+86) 512 6262 3595
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Beijing)
Address: 北京市朝陽区東三環中路39号建外SOHO,A座902室
TEL (+86) 10 5869 0121
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Tianjin)
Address: 天津市和平区南京路189号津汇広場一号楼1106单元
TEL (+86) 22 2331 1169
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Dalian)
Address: 大连市高新技术产业园区黄浦路537号(七贤路)泰德大厦811室
TEL (+86) 411 8445 7095
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Guangzhou)
Address: 广州市天河区林和西路161号 中泰国际广场A塔1309室
TEL (+86) 20 8527 4585
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Shenzhen)
Address: 深圳市罗湖区嘉宾路2018号深华商业大厦2507室
TEL (+86) 755 8237 5208
Website: http://www.rgf-hragent.asia/china

HONGKONG: RGF HR Agent Hong Kong Limited
Address: Unit 2206, 22/F, Wu Chung House, 213 Queen’s Road East, Wan Chai, Hong Kong
TEL (+852) 2537 2557
Website: http://www.rgf-hragent.asia/en/hongkong

VIETNAM: RGF HR Agent Vietnam Co., Ltd.
Address: RM903 Central Plaza 17 Le Duan St., Dist 1 Ho Chi Minh City
TEL (+84) 8 3911 5800
Website: http://www.rgf-hragent.asia/en/vietnam

THAILAND: RGF HR Agent Recruitment (Thailand) Co., Ltd.
Address: 689 BHIRAJ TOWER at EmQuartier, 23rd Floor, Room No. 2304-2306 Sukhumvit Road, North Klongton Sub-District, Vadhana District, Bangkok 10110
TEL (+66)2-021-0333
Website: http://www.rgf-hragent.asia/thailand/

SINGAPORE: RGF HR Agent Singapore Pte. Ltd.
Address: 71 Robinson Road #05-04 Singapore 068895
TEL (+65) 6221 7437
Website: http://www.rgf-hr.com.sg/

INDIA: RGF Select India Private Limited
Address: 704-705-706, 7th Floor, Vatika City Point, MGRoad, Gurgaon 122002
TEL (+91)124 4139711
Website: http://www.rgf-hragent.asia/en/india

INDONESIA: PT. RGF Human Resources Agent Indonesia
Address: Jakarta Office: Graha Pratama, P1F (21F), Jl. M.T.Haryono Kav. 15, Jakarta 12810, Indonesia
TEL (+62) 21 8378 2866
Website: http://www.rgf-hragent.asia/en/indonesia

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