Job summary
Job category | IT Engineering (System Engineer / Web / Gaming)/System Engineer (Operation / Quality Control / Support) |
---|---|
Industry | Consumer Services/ Restaurant / Hotel |
Employment type | Uncategorized |
Position level | Other |
Number of openings | 1 |
Desired entry time | - |
Required language skill |
English (Conversation) Japanese (Fluent) |
Foreign language competence | - |
Working hours | Others |
Welfares / Leave systems | |
Assistance in visa application | - |
Number of foreign employees | - |
Work details
Job Description
-Deploy and support local IT Infrastructure for the site(s) in scope : (W)Lan (Switches, Cabling,…), Servers, Telephony, Printers & Clients in line with Group IT standards
-Participate in Corporate IT projects which impact the supervised site(s)
-Ensure professional “daily operations” of the IT infrastructure components, against SLA’s and targeted cost levels and within the agreed procedures and guidelines
-Manage the local IT Opex and Capex budgets against predefined targets – locally roll-out cost improvement/efficiency projects
-Manage local vendor relations for locally provided services
-Ensures a professional follow up of all end-user requests and works towards solutions within agreed SLO timeframes (technical support, assistance, training)
-Keeps up to speed with “best-practice” evolution in his/her respective technical area (market trends, adoption of technology by other multinational companies)
-Deliver agreed projects according to business expectations respecting BC templates, on-time, within budget and without business disruptions. Contribute at your level (as Junior), in line with level expectations. Includes contribution to "IM/IT Quality Excellence" improvement initiatives (restore power user network, restore project management methodology, etc....), which is pre-requisite to exceed expectations.
-Remedy Force Tickets: Meet SLO targets for day-to-day IM-IT services to the BC business. Work on RCA (Root Cause Analysis) of recurring incidents or information requests to avoid them for the future. For High-Medium-Low requests: Incidents, Information requests and service requests (4 hrs, 7d, 30d) ; onboarding/off boarding (21d); new hardware request (21d); password reset (4 hrs); complaints (24hrs)
About interview
Liaison
IT Technician
RGF HR Agent
450 〜 750 ten thousand JPY