Job summary
Job category | Sales / Clerical / Planning / Logistics/Call Center / Customer Support |
---|---|
Industry | Chemicals / Materials/ Rubber / Resin / Plastic |
Employment type | Uncategorized |
Position level | Other |
Number of openings | 1 |
Desired entry time | - |
Required language skill |
English (Business) Japanese (Fluent) |
Foreign language competence | - |
Working hours | Others |
Welfares / Leave systems | |
Assistance in visa application | - |
Number of foreign employees | - |
Work details
Company Overview<br/>International chemical production company.<br/><br/>Job Description<br/>Provides customer services by responding to Japanese customer calls, processing and monitoring customer orders and replenishment orders from receipt to clean and shippable order for all Cabot businesses. Handles customer inquiries as per company procedures. <br/><br/>• Answers incoming customer calls and uses system to enter order details. Collects information needed from customer and ensures full understanding of customer’s requirements.<br/>• Coordinates shipment with customer and WPS, including changes in shipment dates. Interacts with other Shared Services departments and/or plant locations, warehouses, to ensure shipments are handled as requested. <br/>• Handles customers’ concerns and asks appropriate questions to fully understand issues. Responds to variety of customer issues or/and follows-up to ensure all pending items are closed within the organization.<br/><br/>Requirements<br/>• Customer service orientation. Sense of urgency regarding customer issues.<br/>• Communication skills<br/>• 1-2 years experience as Customer Care Pepresentative.<br/><br/>Additional Job Information<br/>- Great work-life balance, about 5 hours a month.<br/>- Great environment<br/>- Permanent position<br/><br/>
About interview
Liaison
Customer Care Representative
RGF HR Agent
400 〜 500 ten thousand JPY