Customer Support

Company Overview
European based, this company is a market leader in Dental Prevention and has set new standards in the design, manufacturing and sales of devices used for dental treatments.

Job Description
Responsibilities:
-Answer all incoming calls, emails and technical queries professionally and effectively.
-Accurately log details of all faults as they are received on the CRM platform and ensure they are forwarded to the relevant team.
-Investigate and resolve customer complaints
-Engage with customers via telephone, email and online portals.
-Provide regular and timely updates to the customer including information from other parts of the business if required.
-Complete adhoc service requests from other departments
-Log calls / faults and maintain dialog with subcontractors ensuring a timely fix whilst keeping the customer informed.
-Liaise with internal departments (accounts / provisioning team) where required to resolve / investigate issues.
-Deal effectively with all hardware equipment faults, issuing return notices for units still under warranty.
-Embrace change and provide constructive ideas for improving service, working methods and environment.

Requirements
Requirements:
-Experience of working in a technical helpdesk environment.
-Attention to detail and the ability to meet deadlines and service standards.
-Excellent Telephone manner.
-Ability to build good customer relationships.
-Communications fault finding and diagnoses experience.
-A good knowledge of the relevant Microsoft Office packages (e.g, Outlook, Word and Excel).
-Ability to stay calm and focused under pressure.
-Good organisation and planning skills and the ability to work well in a team.

Additional Job Information
Hours: 9:00 am - 6:00 pm
Location: Tokyo
Flex time: 10:00 am - 4:00 pm

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