Job summary
| Job category | Sales / Clerical / Planning / Logistics／Call Center / Customer Support |
|---|---|
| Industry | Distribution / Transportation Industry／ Distribution / Transportation / Warehousing |
| Employment type | Uncategorized |
| Position level | Other |
| Number of openings | 1 |
| Desired entry time | - |
| Required language skill |
English （Fluent） Japanese （Fluent） |
| Foreign language competence | - |
| Working hours | Others |
| Welfares / Leave systems | |
| Assistance in visa application | - |
| Number of foreign employees | - |
Work details
Company Overview
A Chinese delivery services company based in China.
Job Description
RESPONSIBILITIES
•Customer support services
* Support for escalation from team members
* Design and improve business flow and operations
* Introduction and operation of CS tools in Japan
•Management operations
* Team building including recruitment, training and evaluation of members
* Design and tune the target KPI
* Work with other departments
- Submission of customer feedback reports to head office
Requirements
REQUIREMENTS
- More than 5 years of manager experience
- English business level
- Experience in customer support (B2B, B2C) at Call Centers
- Experience in the logistics and transportation industry
Additional Job Information
Location: Tokyo
Hours: 9:00am - 6:00pm
About interview
Liaison
CS Manager
RGF HR Agent
700 〜 900 ten thousand JPY
