Job summary
| Job category | Sales / Clerical / Planning / Logistics／Call Center / Customer Support |
|---|---|
| Industry | Health Care／ Other Health Care |
| Employment type | Uncategorized |
| Position level | Other |
| Number of openings | 1 |
| Desired entry time | - |
| Required language skill |
English （Native） Japanese （Fluent） |
| Foreign language competence | - |
| Working hours | Others |
| Welfares / Leave systems | |
| Assistance in visa application | - |
| Number of foreign employees | - |
Work details
Company Overview
Global pharma company
Job Description
- Act as an in-house ambassador to promote customer experience and evolve the organization towards a customer oriented mindset through trainings and execution of Cx programs
- Partner with key stakeholders to design, pilot and fully execute a comprehensive customer experience roadmap/program for the organization
- Monitor and analyze surveys and support various functions in their proper use of the results
- Develop toolkits for Cx and train key stakeholders in using these toolkits to improve customer experience
- Collaborate and partner with external parties that support the achievement of the mission
- Recruit, train and cultivate a core Cx team within the new organization
Requirements
- Change management experience
- Complex / cross functional program management skills
- Learning agility and growth mindset
- Team player and ability to work in matrix org
- Influence without authority
- Proficient in Japanese and English
- Results-oriented, accountability and self-organized
About interview
Liaison
Customer Service Lead
RGF HR Agent
500 〜 800 ten thousand JPY
