Job summary
| Job category | Service (Retail / Entertainment / Beauty / Transportation)／Service Management |
|---|---|
| Industry | IT / Communications / Internet／ Communication Services |
| Employment type | Uncategorized |
| Position level | Other |
| Number of openings | 1 |
| Desired entry time | - |
| Required language skill |
English （Business） Japanese （Fluent） |
| Foreign language competence | - |
| Working hours | Others |
| Welfares / Leave systems | |
| Assistance in visa application | - |
| Number of foreign employees | - |
Work details
Company Overview
French subscription service that delivers carefully selected and beautifully designed beauty, fashion and lifestyle surprises.
Based around a different theme each month, every box promises to delight its recipients.
It currently has offices in France, Germany, and Japan.
Job Description
Being the guarantor of the customer happiness in Japan :
- Overlooking our customer service to meet the high standards of Japan : quality
control and customer satisfaction.
- Creating retention and increasing the lifetime subscription average.
- Monitoring and reporting every month KPIs to France (daily number of tickets,
monthly return boxes, churn rate, lifetime box subscription average)
> Managing the operations team (3 people) :
- Being a real team player to create synergies among your team and the other teams’
members.
- Embodying the company’s values and spread them among the team’s members.
About interview
Liaison
CS Operation Manager
RGF HR Agent
500 〜 600 ten thousand JPY
