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  3. Customer Service Representative

Customer Service Representative

Negotiable / Unpublished

  • CLPS Technology Japan 株式会社
  • Location: Tokyo
  • Japanese level:Fluent │Required length of experience:Less than 1 year

グローバル会社、アメリカ上場、国際的な企業文化

  • Contract
  • Less than 1 year
  • Close
Date:2020/09/11~2021/03/10

Job summary

Job category Sales / Clerical / Planning / Logistics/Call Center / Customer Support
Industry IT / Communications / Internet/ Internet Services
Employment type Contract
Position level Leader / Supervisor / Chief
Number of openings 3
Desired entry time 1/10/2020
Required language skill

Japanese (Fluent)

Foreign language competence English、
Working hours Full Time
Assistance in visa application -
Number of foreign employees -

Work details

Responsible to handle escalated customer queries / issues through Voice and or Non-Voice (International/ Domestic) transactions to the best of customer’s satisfaction. Necessary documentation of calls. Adhering to standard operating procedures required by the process and organization. Awareness of relevant service levels and meets goals set by the project.

• Japanese native speakers
• Understanding of Japanese honorific speech and customer support culture
• Ability to explain complex information clearly in Japanese
• Exceptional customer support skills
• With phone and email experience (email experience preferred)
• Fast and accurate typing
• Self-motivated
• Excellent interpersonal skills
• Basic computer knowledge
• Aptitude for learning, understanding and conveying services to members
• At least 6 months of professional customer support experience

• Effectively communicate with customers to understand their needs and demands in the Japanese language
• Answer customer support tickets and calls in a professional manner
• Research required information using available resources
• Accurately manage and resolve customer issues
• Route calls to appropriate resource
• Case/Ticket documentation
• Adhere to standard operating procedures required by the process and organization
• Awareness of relevant service levels

• Completed at least 2 years of college, a 2-year vocational course or a 4-year degree course
• Willing to work night or morning shifts and during weekends and holidays

About interview

Liaison

JapanTokyo東京都千代田区神田淡路町1-9-5 Map



Name of person in charge of hiring:Mike qi

Customer Service Representative

CLPS Technology Japan 株式会社

Negotiable / Unpublished

Close

Company overview

CLPS Technology Japan  株式会社Customer Service Representative CLPS Technology Japan  株式会社Customer Service Representative

CLPS Technology Japan 株式会社

IT / Communications / Internet /General / IT Services

CLPS is a NASDAQ-listed (Nasdaq: CLPS) and global information technology, consulting and solutions service provider focused on delivering services to global institutions in banking, insurance and the financial sectors, both in China and globally.
For more than ten years as an IT, business know-how and talent solutions provider for such clients, CLPS has expanded its service network to clients in the global financial industry, including large financial institutions from the US, Europe, Australia and Hong Kong and their PRC-based IT centers.

CLPS has created and developed a particular market niche by providing turn-key financial solutions as well as supplying its clients’ needs for talent creation and development.

We maintain 18 delivery and R&D centers, of which ten are located in mainland China and eight globally, to serve different customers in various geographic locations. By combining onsite and onshore support and consulting with scalable and high-efficiency offsite and offshore services and processing, we are able to meet client demands in a cost-effective manner while retaining significant operational flexibility.

Company profile

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