[Hiring for Reservations Executive] New Opening Hotel in Yokohama

Responsibilities:
- Handle all reservations for corporate and personal clients including online travel agents, internal and ad-hocs hotline bookings for hotels.
- Liaise with bookers and hotels/sales to ensure smooth pre arrival experience.
- Ensure proper handling and closure of hotel reservations. Input and update all reservations, record all special requests or changes made to the reservations and arrange for arrival and departure transfers.
- Ensure the timeliness of replies and accuracy of reservations entry at all times through answer calls, reply emails and faxes. Send extension check emails to corporate clients and ensure they reply within the dateline.
- Prepare confirmation letters and send to guests. Keep proper filing and recording of all correspondences
- To adhere to and support hotel related policies and procedures.
- Work with the Revenue and Reservations Manager to analyse and implement strategies for existing Online Travel Agencies (OTA) and establish new partners.
- Work with the Revenue and Reservations Manager to implement channel manager strategies.
- To assist and carry out other duties assigned by the management whenever required.

Requirements:
- Minimum Diploma or Professional Qualification in Hospitality Management or equivalent.
- Minimum work experience of 2 years’ experience in Reservation department in Hospitality sector.
- Professional business proficient in English and Japanese; verbal and written.
- Possess strong analytical and negotiation skills.
- Proficient in Microsoft Office applications and other applicable computer systems and software.
- Ability to work under pressure and tight timelines.
- Possess customer centric attitude.
- Ability to multi-task and comfortable with applications and technology.
- High collaboration and adaptable to changes in a dynamic environment.

Virtual interview or Face to Face interview, may require several rounds of interview

JapanOther parts of Japan6-90-1, Onoecho, Naka-Ku, Yokohama, Japan 231-0015 Map

Name of person in charge of hiring：Liong Shanne