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  3. End User support Manager ~14m-16m

End User support Manager ~14m-16m

1300 〜 1600 ten thousand JPY

  • RGF HR Agent
  • Location: Other parts of Japan
  • Japanese level:Business │Required length of experience:Uncategorized
  • Close
Date:2022/08/01~2023/01/28

Job summary

Job category IT Engineering (System Engineer / Web / Gaming)/System Engineer (Network / Database / Server / Communication Infrastructure / Security)
Industry Finance/ Insurance (Life Insurance / General Insurance)
Employment type Uncategorized
Position level Other
Number of openings 1
Desired entry time -
Required language skill

English (Business)

Japanese (Business)

Foreign language competence -
Working hours Others
Welfares / Leave systems
Assistance in visa application -
Number of foreign employees -

Work details

Company Overview
Major Multinational Insurance Company

Job Description
We are seeking a service desk manager for our client in the insurance industry.
This is a position which requires heavy people management skills and an ability to increase the technical ability of the team.
You will be in charge of 13 in-house staff as well as the outsourced IT Vendor.
All in all around 40 people.

You will be responsible for the following:
- Tier 2 troubleshooting
- Improvement and automation through Service NOW deployment
- Improvement of the user efficiency and quality from high quality of workplace support
- Manage the service catalogue is aligned with the global standard of our client.
- Build the improvement plan for simplifying or optimizing the workflow, processes and operations.
- Govern the asset management for workplace hardware, software and licenses

Requirements
Bilingual ability in Japanese and English is a must for this position.

Desired experience is as follows:
・Experience managing a service desk, or a team responsible for workplace, Windows client related issues
・Deep knowledge, project deployment experience of Microsoft enterprise solutions a plus.
・The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.
・Understanding of the strategic vision for the service desk and ability to set the long-term direction of the team.
・Ability to balance and plan the short-term actions of the team.
・Knowledge and understanding of best practices for service management (ITIL).
・Understands standard contracting procedures within own organization and has some experience in the development and negotiation of an SLA is desired.
・Familiarity with the purpose and composition of an SLA and the relationship between an SLA and a contract for the supply of services.
・Excellent written and verbal communication skills.
・Understand and respect the customer-centric policy
・Understands the needs of the internal or external customer and keeping them in mind when taking actions or making decisions.
・Taking innovative approaches to problem solving and devising inventive and creative solutions.
・Has sound commercial understanding of outsourced support environments as well as excellent organizational, time management and staff management skills.
・Must have excellent interpersonal and stakeholder management skills.
・Has excellent oral communication and written skills and takes an analytical approach to problem solving.

About interview

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Name of person in charge of hiring:

End User support Manager ~14m-16m

RGF HR Agent

1300 〜 1600 ten thousand JPY

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Company overview

RGF HR Agent End User support Manager ~14m-16m RGF HR Agent End User support Manager ~14m-16m

RGF HR Agent

Human Resources / Education / Consulting / Professional Services /Staffing / Recruiting

RGF (Recruit Global Family) is the overseas corporation of Recruit Holdings Co., Ltd., Japan's largest talent comprehensive service and information service group enterprise, has started for more than 50 years, based on excellent business philosophy and management experience. Transcend national borders, we will discover new opportunities and possibilities worldwide.
RGF HR Agent provides solid support for the hiring activities of companies and the job-hunting activities of applicants as a general HR service company.
We provide not only regular recruitment but also RPO (Recruitment Process Outsourcing), contracts and so on. We deliver comprehensive services that could only be offered by RECRUIT=RGF, which is number one in Japan in the field of talent introduction, temporary staffing and recruitment information advertising. Having thoroughly met the needs of leading companies in Japan, we will also provide our consummate, high-quality services overseas. RECRUIT=RGF, which is number one in Japan, will continue taking on the challenge of becoming number one in the world.

JAPAN: RGF HR Agent Japan (CDS)
Address: 東京都渋谷区広尾1-13-7恵比寿イーストビル2F
TEL (+81)3-6422-4400
Website: http://www.rgf-hragent.asia/en/japan

CHINA: RGF HR Agent (Shanghai)
Address: 上海市淮海中路8号 蘭生大厦9F
TEL (+86) 21 5331 8000
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Suzhou)
Address: 蘇州市工業園区蘇州大道西1号 世紀金融大厦1615室
TEL (+86) 512 6262 3595
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Beijing)
Address: 北京市朝陽区東三環中路39号建外SOHO,A座902室
TEL (+86) 10 5869 0121
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Tianjin)
Address: 天津市和平区南京路189号津汇広場一号楼1106单元
TEL (+86) 22 2331 1169
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Dalian)
Address: 大连市高新技术产业园区黄浦路537号(七贤路)泰德大厦811室
TEL (+86) 411 8445 7095
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Guangzhou)
Address: 广州市天河区林和西路161号 中泰国际广场A塔1309室
TEL (+86) 20 8527 4585
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Shenzhen)
Address: 深圳市罗湖区嘉宾路2018号深华商业大厦2507室
TEL (+86) 755 8237 5208
Website: http://www.rgf-hragent.asia/china

HONGKONG: RGF HR Agent Hong Kong Limited
Address: Unit 2206, 22/F, Wu Chung House, 213 Queen’s Road East, Wan Chai, Hong Kong
TEL (+852) 2537 2557
Website: http://www.rgf-hragent.asia/en/hongkong

VIETNAM: RGF HR Agent Vietnam Co., Ltd.
Address: RM903 Central Plaza 17 Le Duan St., Dist 1 Ho Chi Minh City
TEL (+84) 8 3911 5800
Website: http://www.rgf-hragent.asia/en/vietnam

THAILAND: RGF HR Agent Recruitment (Thailand) Co., Ltd.
Address: 689 BHIRAJ TOWER at EmQuartier, 23rd Floor, Room No. 2304-2306 Sukhumvit Road, North Klongton Sub-District, Vadhana District, Bangkok 10110
TEL (+66)2-021-0333
Website: http://www.rgf-hragent.asia/thailand/

SINGAPORE: RGF HR Agent Singapore Pte. Ltd.
Address: 71 Robinson Road #05-04 Singapore 068895
TEL (+65) 6221 7437
Website: http://www.rgf-hr.com.sg/

INDIA: RGF Select India Private Limited
Address: 704-705-706, 7th Floor, Vatika City Point, MGRoad, Gurgaon 122002
TEL (+91)124 4139711
Website: http://www.rgf-hragent.asia/en/india

INDONESIA: PT. RGF Human Resources Agent Indonesia
Address: Jakarta Office: Graha Pratama, P1F (21F), Jl. M.T.Haryono Kav. 15, Jakarta 12810, Indonesia
TEL (+62) 21 8378 2866
Website: http://www.rgf-hragent.asia/en/indonesia

Company profile

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