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  3. Customer Support (SaaS)

Customer Support (SaaS)

400 〜 500 ten thousand JPY

  • RGF HR Agent
  • Location: Other parts of Japan
  • Japanese level:Fluent │Required length of experience:Uncategorized
  • Close
Date:2022/06/04~2022/12/01

Job summary

Job category IT Engineering (System Engineer / Web / Gaming)/System Engineer (Operation / Quality Control / Support)
Industry IT / Communications / Internet/ Software
Employment type Uncategorized
Position level Other
Number of openings 1
Desired entry time -
Required language skill

Japanese (Fluent)

English (Business)

Foreign language competence -
Working hours Others
Welfares / Leave systems
Assistance in visa application -
Number of foreign employees -

Work details

Company Overview
This brand is an innovative and fast-growing global provider of gym software. They are dedicated to a vision of motivating, educating and inspiring individuals to a healthier lifestyle through the use of their “member-centric” fitness software. They are currently recruiting a Customer Support Agent to join their team in Tokyo and help deliver and maintain excellent customer service as they expand.

Job Description
Customer experience is at the heart of what we do, and in line with our company values we want to ensure our customers always feel valued and supported. You will be responsible for replying to customer queries, investigating problems, and escalating queries through the correct channels where appropriate. Ensuring the more complex client issues are followed up and resolved in a timely manner is key, therefore you must have the ability to work under pressure, stay organized, and have a drive for action and outcomes.
Your key responsibilities will be:
• Managing the support system by responding to online ticket requests
• Ensure support SLA’s are met
• Escalating scenarios of required
• Working with customers to gather information
• Investigate and test scenarios on the product
• Offer guidance on using product, via phone or email


Your Background
You have a genuine passion for customer service and are both proactive and solution driven. You will have related experience, as well as work well both independently and as part of a team. The ideal candidate is adaptable, good at problem solving, and proficient working with software.

Requirements
Essential Skills/Experience
• Fluency in Japanese and Business Level English
• Ability to approach problems logically
• Genuine passion for customer service
• Actioned oriented and self-disciplined
• Ability to effectively prioritize work to ensure SLA’s are met
• Excellent capability for determining customer needs and providing appropriate solutions
• Previous experience working within customer service
Desirable Skills/Experience (for higher salary range)
• Experience supporting a SaaS product.
• Health Club/Fitness Industry experience
• Native Japanese and Fluent English

About interview

Liaison

JapanOther parts of Japan Map



Name of person in charge of hiring:

Customer Support (SaaS)

RGF HR Agent

400 〜 500 ten thousand JPY

Close

Company overview

RGF HR Agent Customer Support (SaaS) RGF HR Agent Customer Support (SaaS)

RGF HR Agent

Human Resources / Education / Consulting / Professional Services /Staffing / Recruiting

RGF (Recruit Global Family) is the overseas corporation of Recruit Holdings Co., Ltd., Japan's largest talent comprehensive service and information service group enterprise, has started for more than 50 years, based on excellent business philosophy and management experience. Transcend national borders, we will discover new opportunities and possibilities worldwide.
RGF HR Agent provides solid support for the hiring activities of companies and the job-hunting activities of applicants as a general HR service company.
We provide not only regular recruitment but also RPO (Recruitment Process Outsourcing), contracts and so on. We deliver comprehensive services that could only be offered by RECRUIT=RGF, which is number one in Japan in the field of talent introduction, temporary staffing and recruitment information advertising. Having thoroughly met the needs of leading companies in Japan, we will also provide our consummate, high-quality services overseas. RECRUIT=RGF, which is number one in Japan, will continue taking on the challenge of becoming number one in the world.

JAPAN: RGF HR Agent Japan (CDS)
Address: 東京都渋谷区広尾1-13-7恵比寿イーストビル2F
TEL (+81)3-6422-4400
Website: http://www.rgf-hragent.asia/en/japan

CHINA: RGF HR Agent (Shanghai)
Address: 上海市淮海中路8号 蘭生大厦9F
TEL (+86) 21 5331 8000
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Suzhou)
Address: 蘇州市工業園区蘇州大道西1号 世紀金融大厦1615室
TEL (+86) 512 6262 3595
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Beijing)
Address: 北京市朝陽区東三環中路39号建外SOHO,A座902室
TEL (+86) 10 5869 0121
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Tianjin)
Address: 天津市和平区南京路189号津汇広場一号楼1106单元
TEL (+86) 22 2331 1169
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Dalian)
Address: 大连市高新技术产业园区黄浦路537号(七贤路)泰德大厦811室
TEL (+86) 411 8445 7095
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Guangzhou)
Address: 广州市天河区林和西路161号 中泰国际广场A塔1309室
TEL (+86) 20 8527 4585
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Shenzhen)
Address: 深圳市罗湖区嘉宾路2018号深华商业大厦2507室
TEL (+86) 755 8237 5208
Website: http://www.rgf-hragent.asia/china

HONGKONG: RGF HR Agent Hong Kong Limited
Address: Unit 2206, 22/F, Wu Chung House, 213 Queen’s Road East, Wan Chai, Hong Kong
TEL (+852) 2537 2557
Website: http://www.rgf-hragent.asia/en/hongkong

VIETNAM: RGF HR Agent Vietnam Co., Ltd.
Address: RM903 Central Plaza 17 Le Duan St., Dist 1 Ho Chi Minh City
TEL (+84) 8 3911 5800
Website: http://www.rgf-hragent.asia/en/vietnam

THAILAND: RGF HR Agent Recruitment (Thailand) Co., Ltd.
Address: 689 BHIRAJ TOWER at EmQuartier, 23rd Floor, Room No. 2304-2306 Sukhumvit Road, North Klongton Sub-District, Vadhana District, Bangkok 10110
TEL (+66)2-021-0333
Website: http://www.rgf-hragent.asia/thailand/

SINGAPORE: RGF HR Agent Singapore Pte. Ltd.
Address: 71 Robinson Road #05-04 Singapore 068895
TEL (+65) 6221 7437
Website: http://www.rgf-hr.com.sg/

INDIA: RGF Select India Private Limited
Address: 704-705-706, 7th Floor, Vatika City Point, MGRoad, Gurgaon 122002
TEL (+91)124 4139711
Website: http://www.rgf-hragent.asia/en/india

INDONESIA: PT. RGF Human Resources Agent Indonesia
Address: Jakarta Office: Graha Pratama, P1F (21F), Jl. M.T.Haryono Kav. 15, Jakarta 12810, Indonesia
TEL (+62) 21 8378 2866
Website: http://www.rgf-hragent.asia/en/indonesia

Company profile

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