Service Architect

Company Overview
日本で100年以上の歴史を持つ、世界的外資系企業です。
アメリカでの創立以来、レジスターやPOSスキャニングシステムのパイオニアとして、世界各国でサービスを提供してきました。
キャッシュレジスターやATMといった製品においては世界トップクラスシェア。
日本では製品のコアと言えるシステム部分の開発を行なっています。
昨今のオンライン決済や支払い方法の多様化に合わせて、流通業界のお客様よりシステム開発、アップデートの依頼が増加しています。

Job Description
The Services Architect (SA) is part of the pre-sales team supporting Services Sales Consultants(SSC’s) and the account team by designing
tailored customer solutionsin support of NCR and Multivendor hardware and software combinationsfor the retail industry

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
● The SA is focused on presales and design of Global Services including Managed Services.
● The SA is also responsible for assessing the various cost elements of the solution, ensuring it is technically feasible and profitable.
● The SA is accountable for obtaining all internal approvals before submission of the proposal to the customer.
● The SA leads the creation of the customer contract and runs customer negotiations until signature.

Requirements
● 5+ years of pre-sales and service solution design experience in a technology environment.
● Industry specialization in retail
● Bachelor’s Degree in Business, Economics, Engineering, Mathematics, Statistics, Computer Science, or a related discipline is required.
A graduate degree is a plus.
● International work experience or experience working with a global team is preferred.
● Ability to work in the local language of the location for the position
● Ability to work in English with the global and corporate teams
• A technical and/or operations background is highly desirable
• ITIL4 certification and 18020000 experience and/or accreditation

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