Desktop Support Engineer/ITヘルプデスク

Company Overview
founded in 2001, is an institutional investment firm dedicated to delivering consistent, uncorrelated absolute returns in all market environments. The company has offices in Chicago, New York, Greenwich, San Francisco, Boston, Austin, Toronto, Hong Kong, Singapore, Tokyo and London.

Job Description
• Provide first line Desktop Support globally in a fast-paced pressured environment
• Administer of user permissions, mail groups, and application access, trading software support (i.e. Bloomberg Terminal, Factset, Reuters, etc.)
• Use Microsoft Active Directory, Bomgar, PowerShell to solve issues
• Support hardware including; desktops, thin clients, CISCO phones and peripherals
• Solve issues with Citrix Workspaces, VDI, Office 365
• Implement and troubleshoot Cisco VOIP phones and Zoom Conferencing
• Maintain documentation and enforce secure system policies

Requirements
• Basic knowledge in automating for Windows platforms leveraging PowerShell and SCCM
• Strong technical ability and outstanding troubleshooting skills
• Experienced in supporting mobile devices on MDM platforms: iPhones/iPads/Androids
• Knowledge of networking (TCP/IP)
• Knowledgeable of Zoom Conferencing and audio/video conferencing systems
• Strong hardware troubleshooting skills
• Experienced with supporting users remotely by troubleshooting VPN/VDI/VDA connections

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