Job summary
| Job category | Sales / Clerical / Planning / Logistics／Call Center / Customer Support |
|---|---|
| Industry | IT / Communications / Internet／ Communication Services |
| Employment type | Uncategorized |
| Position level | Director or Above |
| Number of openings | 1 |
| Desired entry time | - |
| Required language skill | |
| Foreign language competence | - |
| Working hours | Others |
| Welfares / Leave systems | |
| Assistance in visa application | - |
| Number of foreign employees | - |
Work details
Company:
Exciting European E-commerce business
Description:
Ensure that the in-house processes and procedures are adhered to at all times and suggest adequate changes if necessary
Supervise the quality of the Japanese call center and its general performance
Identify training needs amongst the team and the contact center and support training initiatives
Requirements:
Able to provide direction to the team and to lead by example
Ability to encourage team members and to keep team spirit high
Customer service orientated and able to provide exceptional service to customers
Excellent communication skills
Interest/knowledge in luxury fashion is a plus
Call Center Training experience is a plus
Bilingual (Japanese/English)
About interview
Liaison
Customer Care Team Leader Japan & APAC
RGF HR Agent
500 〜 600 ten thousand JPY
