Job summary
| Job category | Sales / Clerical / Planning / Logistics／Call Center / Customer Support |
|---|---|
| Industry | IT / Communications / Internet／ Internet Services |
| Employment type | Uncategorized |
| Position level | Director or Above |
| Number of openings | 1 |
| Desired entry time | - |
| Required language skill | |
| Foreign language competence | - |
| Working hours | Others |
| Welfares / Leave systems | |
| Assistance in visa application | - |
| Number of foreign employees | - |
Work details
The Company 企業
Major global IT company is looking for a Technical Account Manager
The Role 職務内容
Leverage relationships, automation, and new technology to improve cycle time, throughput, and yield of Kindle titles from ingestion through distribution
Interact with digital content providers to stay on top of new content deliveries, changes in specs, resolution of problems including issues related to ingestion, clearing and reporting.
Analyze digital content providers' processes and identify opportunities to accelerate digitizing books and releasing them faster
Consistently improve content provider and customer experience by delivering superior customer support, and by relentlessly advocating for content providers throughout the Standard Operating Procedures development and roll-out, especially related to new process creation
Minimum Qualifications 必要なスキル・経験
BA/BS degree required
2+ years of experience of enterprise customer support for IT services and products
Experience leading projects and project management
Ability to analyze statistically
Excellent written and verbal communication skills, building relationships
Native Japanese fluency
About interview
Liaison
Technical Account Manager
RGF HR Agent
500 〜 1000 ten thousand JPY
