Job summary
| Job category | Sales / Clerical / Planning / Logistics／Call Center / Customer Support |
|---|---|
| Industry | IT / Communications / Internet／ Internet Services |
| Employment type | Uncategorized |
| Position level | Director or Above |
| Number of openings | 1 |
| Desired entry time | - |
| Required language skill | |
| Foreign language competence | - |
| Working hours | Others |
| Welfares / Leave systems | |
| Assistance in visa application | - |
| Number of foreign employees | - |
Work details
The Company 企業
Major global IT company is looking for a bilingual Customer Support Specialist
The Role 職務内容
Process and Respond to emails received
Investigate payment concerns brought up by customers
Remove content as they are identified by the QA team
Notify vendors that their content has been removed
Maintain and improve a knowledge base with unique vendor requests and their solutions
Minimum Qualifications 必要なスキル・経験
Demonstrated experience of at least 1-5 years in a front line external (customer or supplier) facing role requiring email, voice or message board type of interactions with customers/external parties
Demonstrated ability to work as an effective team member
Strong analytical skills required
Detail oriented and process focused
Must be fluent in Japanese & English in both written and verbal communication
Experience working in a customer service or call center preferred
About interview
Liaison
Publisher Support Specialist
RGF HR Agent
400 〜 600 ten thousand JPY
