Supply Innovations Manager

Role Purpose:As Supply Innovations Manager – Partner Services Team, the key objective will be to improve operational efficiencies to achieve objectives of the Partner Service Team, the position will be based in Japan.In doing so, this individual will bring a strong project management and analytical acumen coupled with market place knowledge, and a high level of operational savvy. In addition, the capability to establish and develop long term relationships with both internal and external customers will be a key to the success of the role. Driven personality, strong leadership, disciplined work habits, and attention to details will be the key to the role. Responsibilities will include: (1) achieving operational efficiencies and revenue increases through the development and deployment of systems, tools and workflows (2) managing the requirements, development, implementation and maintenance of systems, tools and workflows (3) become specialist in Agoda Partner Service Team systems/ tools (4) work closely with connectivity partners to develop and support XML connections to YCS API (5) managing operational project tasks to improve efficiencies between inter departmentsResponsibilities of the role:Project Manage new key initiatives in areas of operational revenue opportunities and team efficienciesLead and mentor team to achieve KPIsIncrease operational efficiencies and revenue increases within the Partner Services Team department, and inter department workflowsSupport and optimize Agoda Partner Services Team toolsBecome a specialist in our extranet and API, Yield Control System (YCS), Zendesk and seek ways to optimize performance of team and customersMaintain and develop the high level of usage of YCS and API and related management toolsProvide the team and the senior management with regular, constructive and relevant feedbackStrong analytical skills to develop reporting, and systems for internal useShare and seek out best practices and knowledgeAssist with training materials for external and internal usersCoordinate with central management on planning and objectives Qualifications/Experience:Bachelor or equivalent degree required;Significant operations and project management experience requiredProven track record in project delivery and team management;Multinational commercial experience preferred;E-commerce or travel industry experience a plus;Strong Communication Skills with fluency in English; Secondary language desirablePrior experience working in Airlines, Technology or Tourism sector desirable. Competencies/Skills: Excellent problem solving skillsStrong numerical and analytical skills;Strong interpersonal skills (externally and internally);Ability to communicate value proposition to potential partners;Adaptable to new technologies, quick learnerUnderstanding of the principles of conversion, ROI and financial metrics associated with online advertising and online partnerships;Team leader and team player;Professional “get it done” attitude and work ethic;Past success in mentoring and building sales organizations that cater to long term customer relationships;Strong attention to detail;Highly disciplined work habits;Energetic and driven personality;Adapts well to and is energized by change;Creative and Innovative.

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Name of person in charge of hiring：Drew Sanderson