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ビジネスコミュニケーションの基本!日系企業の「報・連・相」とは

日系企業のビジネスコミュニケーションにおいては、しばしば「報連相」の重要性が語られる。報連相とは、「報告」、「連絡」、「相談」の略語で、いずれもビジネスを円滑に進めるための基本とも言えるアクションだ。今回は、この報連相の概念や重要性について解説する。

 

 

 

 

 

 

 

報告

報告とは、上司からの指示や指令に対して、部下が経過や結果を知らせることだ。報告するのは、部下から上司へ、あるいは後輩から先輩へ、という流れになる。たとえば、取引先からのクレームを部下が上司を伝えることは報告にあたるが、こういった報告がなければ、問題のさらなる悪化につながってしまうだろう。

 

連絡

連絡とは、関係者に、簡単な業務・作業情報を知らせることだ。そこに自分の意見や憶測は入らない。また、報告とは違って、部下や上司に関わらず、誰もが発信側にも受信側にもなる。たとえば、打ち合わせに遅刻してしまうときに相手に知らせるのは連絡だ。これを怠れば、相手に迷惑をかけると同時に信頼できない印象を抱かせることになるだろう。

 

相談

相談とは、判断に迷うときや意見を聞いてもらいたい時などに上司や先輩、同僚に参考意見を聞き、アドバイスをもらうことだ。たとえば、プロジェクトが計画通りに進んでいない際、上司への相談なしにそのまま進めれば、計画の遅れに対するスタッフの増員やスケジュールの修正などの対応もとることができず、結果的に会社に損害を与えることになるだろう。

いずれも日系企業では当たり前のアクションとして考えられているが、このような報連相はチームワークを高め、仕事をスムーズに進めると同時に、ミスを減らすことにもつながる重要な概念だ。常に意識しておこう。

 

その他、日本語求人などの情報については Japanese-jobs.comhttps://jp.japanese-jobs.com/ja)をご覧ください。

関連記事

  • 2017/12/28(Thu)

    A Huge Display of Art at Tokyo Midtown in Roppongi! Can You Check Them All Out for Free in One Spot?

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The graphic design pieces are publications from various products, product packages, symbols, logos, posters, website, videos as well as designs of shops and various exhibitions; all of which are currently being used somewhere in society today. Entrance is free until August 5th, so if you happen to be in Tokyo Midtown, be sure to stop by for a visit!</p> <p>Exhibition Information</p> <p>Venue : 5F Tokyo Midtown</p> <p>Date : June 19 – August 5</p> <p>Hour : 11:00 – 19:00</p> <p>URL : http://designhub.jp/en/exhibitions/1591/</p> <p> </p> <p>Information</p> <p> </p> <p>Tokyo Midtown</p> <p>Address : 9-7-1, Akasaka, Minato-ku, Tokyo</p> <p>Nearest Station : Roppongi</p> <p>TEL : +81 3-3475-3100</p> <p>URL : http://www.tokyo-midtown.com/en/</p>

  • 2017/12/21(Thu)

    Make the Ordinary Asakusa Tour Even More Enjoyable! Experience Wearing Kimono at KOTO!

    Asakusa is one of the popular sightseeing spots in Tokyo. People from all over the world come here to visit Sensoji Temple, Kaminarimon (Thunder Gate), Sumidagawa (Sumida River), and Tokyo Sky Tree.

  • 2017/12/14(Thu)

    Grab Your Scoop on the Ever-Popular Sightseeing Destination in Tokyo, Ueno Zoo!

    Our reporters Tina Tamashiro and Alisa Urahama visited Japan’s oldest zoo, Ueno Zoo! Not only does it boast being Japan’s most frequented zoo, but it has also been around for more than 130 years!

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