Senior Account Manager

Company Overview
One of the Largest Advertising Agencies in the World

Job Description

• Demonstrate a thorough understanding of the Hogarth business model, services and technology
• Demonstrate an understanding of the internal organisational structure - who to go to for all eventualities
• Ensure your line manager is aware of your workload, issues and successes etc.
• Escalate any issues to your line manager
• Respond to requests from senior management
• Identify and escalate when resource can be utilized by other teams
• Manage internal admin, holidays, sick days etc. and take responsibility for all time sheet accuracy from any direct reports
• Ensure time sheets are submitted and completed on time and allocated to the correct accounts
• Provide detailed handover notes/briefings and arrange suitable cover (if required) to ensure all work can be managed in your absence
Client Management Responsibilities
• Immerse yourself in the client's brand and offering
• Set and manage client expectations, deliverables and timeframes
• Ensure clients understand agreed workflows and manage them through the process
• Identify training requirements and opportunities for clients to ensure their adherence to processes and improve workflow
• Escalate all serious client issues to your line manager immediately and recommend solutions wherever possible
• Identify areas for improvement of existing workflow and processes which could benefit Hogarth and/or the client
• Build strong day to day relationships with all clients and agency stakeholders - communication is key
• Co-ordinate monthly operational review meetings with the client or as agreed with the client
• Provide weekly status reports to clients (or at intervals pre-agreed with the client), accompanied by a meeting or call as per client needs
• Provide agendas and detailed contact report following all client meetings (face to face and phone calls)
• Demonstrate ability to write, prepare and present documents, presentations and reports that are tailored to each clients, style, preference, knowledge and experience.

Requirements
Job Requirements:
• 5-7 years of Advertising experience managing international clients in multiple markets
• Experience working across Print and Digital production
• Experience in budgeting and forecasting
• Excellent organisation, prioritisation and time management skills with strong attention to detail
• Resilience and ability to remain calm when working under pressure
• Effective verbal and written communication skills

Additional Job Information
If interested, please contact RGF Hr consultant Arvind Roy Ganapathi at:
D: +81-03-4400-2608
arvind.ganapathi@rgf-professional.com

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