Client Support Executive||クライアントエグゼクティブサポート

■The Company 企業

弊社は金融サービス業界のほぼすべての部門の施設にミッションクリティカルなソフトウェア・サービスとITサービスを提供します。


■The Role 職務内容
* Understand the client business and technical environment,
* Provide technical support to the client's operations,
* Make sure an incident is resolved in due time in case of technical environment issue, Ensure that Service Level Agreements are met,
* Interact with clients; participate in Incident Management and Problem Management of client's operations,
* Interact with functional and technical escalation teams for Incident Management and Problem Management of client's operations,
* Train the users on SunGard Global Trading technologies,
* Validation of SunGard Global Trading software before release into production,
* Escalate Software Malfunctions and interact with development team,
* Assist project managers during project implementations.






■Minimum Qualifications 必要なスキル・経験

The candidate must have a proven track record in application support, with 4+ years of experience. In addition, the successful candidate will have the following qualities:


* Client-focus: anticipate the impact of one's actions on clients' environment.
* Ability to handle stressful situations such as heavy workload, deadline pressure, high-impact production issues, long hours.
* Calm and clear-headed in handling high-impact production issues.
* Ability to learn new skills and adapt to new environment quickly.
* Strong sense of ownership and commitment to excellence.
* Knowledge of stock-market mechanisms (order life cycle), prior experience to Front Office support (plus)
* Working understanding of RedHat GNU/Linux (bash script writing, vi, etc...), Networking.
* Good team worker, strong analytical and problem solving skills.
* Strong interest in application support.
* Good English and communication skills (verbal and written).
* ITIL certification is a plus.


SunGard’s Global Trading business is a leading provider of global execution, network, market data and trading software solutions that help institutions improve execution quality, increase market transparency, decrease overall costs and address today’s data and connectivity challenges.

日本東京 地図

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