仕事概要
| 職種 | ITエンジニア（SE、Web、ゲーム）／SE（運用、品質管理、サポート） |
|---|---|
| 業種 | IT、通信、インターネット／ 通信サービス |
| 雇用形態 | 未分類 |
| ポジションレベル | その他 |
| 募集人数 | 1名 |
| 希望入社時期 | - |
| 必須語学力 |
英語 （ビジネスレベル） 日本語 （ビジネスレベル） |
| 活かせる語学 | - |
| 勤務時間 | その他 |
| 福利厚生・休暇 | |
| ビザ取得支援 | - |
| 外国人従業員 | - |
仕事詳細
Company Overview
Leading e-commerce company known for strong innovation.
Job Description
Internal Helpdesk Management Staff
Responsibilities:
As a member of the in-house Helpdesk group, face-to-face support team, you will provide Helpdesk services to multiple locations and staff from diverse nationalities
You will help improve the service of the Internal Helpdesk while working with the service owners
Through improving the productivity and quality of Helpdesk services we provide, you will contribute to improving the productivity of our group employees and expanding the company's business
Requirements
Minimum Qualifications:
Face-to-face IT support experience
More than 3 years' experience in an IT service desk (HW, SW, Network, etc.)
More than 2 years' service desk operation experience (Center Manager, Supervisor, Team Leader, QA, Knowledge Manager, etc.)
Preferred Qualifications:
Experience in operating the service desk with multiple locations (including overseas)
ITIL Foundation certificate holder
Work experience at the HDI International Certification Acquisition Center
Work experience at HDI rating three-star center
Work Experience at COPC-2000 Certification Center
English Requirement: Business Level
Japanese Requirement: Business Level
面接について
連絡先
Internal Helpdesk Management Staff
RGFタレントソリューションズ株式会社
600 〜 800 万円
