仕事概要
| 職種 | ITエンジニア（SE、Web、ゲーム）／SE（運用、品質管理、サポート） |
|---|---|
| 業種 | 人材、教育、コンサル、専門サービス／ その他人材、教育、コンサル、専門サービス |
| 雇用形態 | 未分類 |
| ポジションレベル | その他 |
| 募集人数 | 1名 |
| 希望入社時期 | - |
| 必須語学力 |
英語 （流暢に話せるレベル） |
| 活かせる語学 | - |
| 勤務時間 | その他 |
| 福利厚生・休暇 | |
| ビザ取得支援 | - |
| 外国人従業員 | - |
仕事詳細
Job Description
Role
Assist the IT Manager and Systems Administrator in the day-to-day support of all learning and operational technology systems. Serve as the primary point of contact between the IT Department and end-users (teachers, students, parents, and staff). Reports directly to the IT Manager with guidance and training conducted by the Systems Administrator.
Duties
● Answer Help Desk tickets (phone, email, in-person)
● Setup, image, and configure MacBook Air, iPad, and Apple TVs
● Install, configure, and troubleshoot software and apps (MacOS and iOS)
● Support and troubleshoot network, wifi, printers, and projectors
● Provision users, reset passwords, and troubleshoot permission/access issues
● Other administrative duties as required by the IT Department (spare parts organization, inventory, digital/file organization, etc)
Requirements
Qualifications
● Must be comfortable working around children in a school environment (ages 5~15)
● Two or more years of Help Desk experience
● MacOS setup, support, and troubleshooting (comprises 90% of all systems)
● iPad (iOS) setup, support, and troubleshooting experience
● Critical-thinker and problem-solver
● Fluent in English
● Computer Imaging, Linux Admin, DB Admin, VOIP, CCNA, Active Directory, Google Suite for Education experience is a plus (not required)
● Programming experience (html, php, js, angularjs, jquery) is a plus (not required)
● Japanese language ability is a plus (not required)
面接について
連絡先
Helpdesk
RGFタレントソリューションズ株式会社
350 〜 400 万円
