仕事概要
| 職種 | エクゼクティブ／エグゼクティブ |
|---|---|
| 業種 | その他／ その他 |
| 雇用形態 | 正社員 |
| ポジションレベル | アソシエイトレベル |
| 募集人数 | 3名 |
| 希望入社時期 | - |
| 必須語学力 |
日本語 （流暢に話せるレベル） |
| 活かせる語学 | 英語、 |
| 勤務時間 | フルタイム |
| ビザ取得支援 | Visa and flight will be accommodate |
| 外国人従業員 | 3 |
仕事詳細
• Understand customer enquiries and respond via applicable channels: email, chat, and call backs
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including documented call flows, work processes, data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner following the processes
• Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
面接について
1st Interview - Skype, 2nd Face to face interview (Malaysia)
連絡先
Client Service Associate (KL, Malaysia)
Career International FOS Search Sdn Bhd
200000 〜 250000 万円
