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求人掲載はこちら

  1. 日本語を使って働きたい人のための求人サイト
  2. 東京 で仕事を探す
  3. Regional IT Manager

Regional IT Manager

600 〜 900 万円

  • RGFタレントソリューションズ株式会社
  • 勤務地: 東京
  • 日本語レベル:流暢に話せるレベル │実務経験:未分類
  • 掲載終了
掲載期間:2020/06/02~2020/11/29

仕事概要

職種 ITエンジニア(SE、Web、ゲーム)/SE(上流工程、セールス)
業種 消費財/ 化粧品
雇用形態 未分類
ポジションレベル その他
募集人数 1名
希望入社時期 -
必須語学力

日本語 (流暢に話せるレベル)

英語 (ビジネスレベル)

活かせる語学 -
勤務時間 その他
福利厚生・休暇
ビザ取得支援 -
外国人従業員 -

仕事詳細

Company Overview
Our client is a global FMCG company that understand that Japan is a key region for the company to invest in. They are looking for a junior candidate who wants to develop their IT skills as the IT Infrastructure Lead.

Job Description
About this position:
Retail IT Expert position will be responsible for ensuring operational supports provided and projects delivered to all IT solutions (applications/hardware) in retail functions are properly managed and meet business objectives. The IT solutions under Retail IT’s responsibility include but not limited to POS, Inventory management system, Reporting, Store portal, Customer traffic counting system, Tax free system and integrations/interfaces among them.


Job Responsibility:
- Provide 2nd level support for retail stores IT needs and daily issues. (1st level is local vendor)
- Monitor Service Desk tickets assigned to the queue and advise/resolve/escalate in timely manner based on the severity and complexity. Escalate and report all emergency cases to regional retail IT team. Analyze the incident tickets, determine root cause and identify area for improvement and make suggestion for improvement.
- Manage the performance of outsourcing vendor to support Japan retail stores ensure that service levels are achieved, meeting, and exceeding expectations in regards to defined KPIs, SLAs, and customer expectations/requirements. Negotiate with 3rd party vendor to maximize the benefit to the company
- Provide day-to-day system administration and technical support services including network connectivity, software tools on IT facilities.
- Work closely with business teams, understand their needs and continuously evolve the services and support process to maximize the value of retail IT functions.
- Deliver and manage local, regional and global projects. Smooth support turnover(post-go-live support) as a part of project deliverables.
- Document changes, standards, procedures and perform proactive information sharing internally and externally to support retail functions. Manage POS/other retail systems’ change status and history
- Conduct retail system training for business and outsourcing vendors when necessary

Requirements
*Minimum 4 years of experience in retail IT
*Bachelor’s degree a minimum 3 years of experience in retail system support and application deployments
*Experience with POS system is a must, other retail system experience is strongly preferred.
*Minimum of 3 years of experience including analysis of business requirements, designing, and testing
*Language skills both in Japanese and English are must. (Japanese : Native/Fluent, English : Business)
*Experience with SOAP/REST API and interaction with other ecosystem areas like CRM, SAP, e-commerce
*Experience in Omni channel commerce is desirable

【Professional Qualifications】
*Solid knowledge of POS related Hardware and Software
*Advanced knowledge of SQL. Ideally, to create/modify Stored Procedures and SQL server jobs in MSSQL Server.
*Knowledge and practice of ITIL
*Ability to effectively interface with users and IT teams
*Strong personality with excellent communications
*Proven skills in project managements
*Technical knowledge of system applications, architecture, platform and network

【Personality】
*Strong in communicating with people from different backgrounds and at all levels, both internally and externally
*Strong business acumen and able to work independently and in a team. A self-starter who can work autonomously and as a team player, excising his/her own judgements in alignment with IT strategy
*Ability to work in rapidly changing environment, open to changes in circumstances, requirements and priorities
*Strong problem solving skills and strong initiatives in identifying areas of improvements and put them into actions
*Ability to effectively follow and manage operation processes of help desk supports

面接について

連絡先

日本東京 地図



担当者名:

Regional IT Manager

RGFタレントソリューションズ株式会社

600 〜 900 万円

掲載終了

会社概要

RGFタレントソリューションズ株式会社 Regional IT Manager RGFタレントソリューションズ株式会社 Regional IT Manager

RGFタレントソリューションズ株式会社

人材、教育、コンサル、専門サービス /人材紹介、求人広告

RGF Professional Recruitment Japanは、日本最大規模の人材総合サービスカンパニー リクルートの海外展開ブランドにおける人材紹介部門の日本拠点です。日本国内でビジネスを展開する外資系企業並びにグローバル企業様を中心に、幅広いレベルのバイリンガル人材をご紹介しています。リクルートブランドとアジアの主要都市を網羅するRGFのネットワークを活かし、転職を希望される方、クライアント企業様双方にとって最適なサービスをご提供いたします。



RGF Professional Recruitment Japanの事業領域

RGF Professional Recruitment Japanはジュニアレベルからマネジメントレベルを中心に、すべての業種、職種の案件を取り扱っています。また、8,000,000を超える業界屈指の人材データベースから、大手外資系企業、グローバル企業に対して業界トップレベルの人材をご紹介することが可能です。

RGFプロフェッショナルリクルートメントジャパン
東京都品川区大崎2-1-1 ThinkPark tower 6階
(+81)3-6422-4400

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