仕事概要
| 職種 | 営業、事務、企画、物流系／コールセンター、カスタマーサポート |
|---|---|
| 業種 | IT、通信、インターネット／ その他IT、通信、インターネット |
| 雇用形態 | 未分類 |
| ポジションレベル | その他 |
| 募集人数 | 1名 |
| 希望入社時期 | - |
| 必須語学力 |
日本語 （流暢に話せるレベル） |
| 活かせる語学 | - |
| 勤務時間 | その他 |
| 福利厚生・休暇 | |
| ビザ取得支援 | - |
| 外国人従業員 | - |
仕事詳細
Company Overview
An American multinational finance and insurance corporation with operations in more than 80 countries and jurisdictions. Is looking for a Customer Service Manager to manage over 50 staff in customer service center in Okinawa, as well as supervising Team Managers and Supervisors.
Specifically, this role requires to control claims from customers numerically and manage staff’s attendance and shifts.
Job Description
* Set goals and develop and implement action plans to achieve a divisional strategy.
* To improve customer service, operational management (creation of shift and training, and formulation of off-phone acquisition plan) is carried out.
* Conduct proper operation of insurance solicitation,compliance, and quality control of operations.
* Formulate and execute business efficiency improvement measures by analyzing the operations of the staff under the umbrella.
* Check the contents of VOC input and perform customer management.
• Report, contact, and consult closely with senior staff.
* Campaign planning and Operation Management.
* Conduct individual interviews for career development and skills development of the affiliated staff.
Requirements
* 3-5 years of Call Center Management Experience
* People Management experience
Additional Job Information
Location: Okinawa
面接について
連絡先
Customer Service Manager
RGFタレントソリューションズ株式会社
900 〜 1200 万円
