仕事概要
| 職種 | 営業、事務、企画、物流系／コールセンター、カスタマーサポート |
|---|---|
| 業種 | その他／ その他 |
| 雇用形態 | 正社員 |
| ポジションレベル | 能力・経験次第 |
| 募集人数 | 3名 |
| 希望入社時期 | As soon as possible or 1 month's notice |
| 必須語学力 |
日本語 （流暢に話せるレベル） 英語 （ビジネスレベル） |
| 活かせる語学 | |
| 勤務時間 | フルタイム |
| 福利厚生・休暇 | Medical insurance Paid Holidays Sick Leave |
| ビザ取得支援 | - |
| 外国人従業員 | - |
仕事詳細
Responsibilities:
- Handle all reservations for corporate and personal clients including online travel agents, internal and ad-hocs hotline bookings for hotels.
- Liaise with bookers and hotels/sales to ensure smooth pre arrival experience.
- Ensure proper handling and closure of hotel reservations. Input and update all reservations, record all special requests or changes made to the reservations and arrange for arrival and departure transfers.
- Ensure the timeliness of replies and accuracy of reservations entry at all times through answer calls, reply emails and faxes. Send extension check emails to corporate clients and ensure they reply within the dateline.
- Prepare confirmation letters and send to guests. Keep proper filing and recording of all correspondences
- To adhere to and support hotel related policies and procedures.
- Work with the Revenue and Reservations Manager to analyse and implement strategies for existing Online Travel Agencies (OTA) and establish new partners.
- Work with the Revenue and Reservations Manager to implement channel manager strategies.
- To assist and carry out other duties assigned by the management whenever required.
Requirements:
- Minimum Diploma or Professional Qualification in Hospitality Management or equivalent.
- Minimum work experience of 2 years’ experience in Reservation department in Hospitality sector.
- Professional business proficient in English and Japanese; verbal and written.
- Possess strong analytical and negotiation skills.
- Proficient in Microsoft Office applications and other applicable computer systems and software.
- Ability to work under pressure and tight timelines.
- Possess customer centric attitude.
- Ability to multi-task and comfortable with applications and technology.
- High collaboration and adaptable to changes in a dynamic environment.
面接について
Virtual interview or Face to Face interview, may require several rounds of interview
連絡先
[Hiring for Reservations Executive] New Opening Hotel in Yokohama
Sakuragicho Hospitality KK.
応相談／非公開
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