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  3. Call Centre Operation Manager - Okinawa /コールセンターオペレーションマネジャー

Call Centre Operation Manager - Okinawa /コールセンターオペレーションマネジャー

600 〜 800 万円

  • RGFタレントソリューションズ株式会社
  • 勤務地: その他
  • 日本語レベル:流暢に話せるレベル │実務経験:未分類
掲載期間:2021/03/25~2021/09/21

仕事概要

職種 営業、事務、企画、物流系/コールセンター、カスタマーサポート
業種 人材、教育、コンサル、専門サービス/ コンサルティング
雇用形態 未分類
ポジションレベル その他
募集人数 1名
希望入社時期 -
必須語学力

英語 (流暢に話せるレベル)

日本語 (流暢に話せるレベル)

活かせる語学 -
勤務時間 その他
福利厚生・休暇
ビザ取得支援 -
外国人従業員 -

仕事詳細

Company Overview
Global BPO company with strong presence in industry

Job Description
This role is responsible for coaching and supervising a group of Operations Managers and/or Team Leaders. This position is responsible for building and maintaining client relationships, meeting service level agreements and achieving financial expectations.

Essential Functions/Core Responsibilities

• Maintain and grow revenue of program(s); responsible for profitability including revenue, margins, billing, seat utilization and retention
• Ensures program has proficient training, staff development, and effective employee relation/recognition programs
• Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements
• Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
• Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
• Ensure that the operations is in compliance with active contracts
• Oversee client relationships; facilitate open communications, understand client perspectives/expectations, and monitor client satisfaction
• Partnering with Business Development to leverage and expand new business from client(s)
• Conduct regular one-on-ones with direct reports to review individual performance, the performance of their teams and offer on-going developmental support
• Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
• Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
• Maintain relationships with strategic vendors in order to facilitate open communications, understand changing technologies and stay abreast of industry trends
• Participate in opportunity review calls for new business and facilitate site visits from potential clients, keep up to date through trade shows, industry events, and related activities

Requirements
• Currently reside in Japan
• High proficiency in both English and Japanese
• Experiences as management at Call Center or IT Technical Support Center.
• Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish specific goals
• Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
• Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
• Demonstrated ability to mentor, coach and provide direction to a team of employees
• Demonstrated ability to take initiative and ownership with focus on continuous improvement
• Demonstrated ability to foster customer service disposition and sense of professionalism for self and team

Additional Job Information
Career Framework Role

•Provides leadership to managers, supervisors and/or professional staff.
•Is accountable for the performance and results of multiple related units.
•Recommends operational objectives and develops departmental plans, including business, production and/or organizational priorities.
•Controls resources and policy formation in area of responsibility.
•Decisions are guided by resource availability and functional objectives.
•Develops and administers performance requirements; may have budget responsibilities.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

This company is an equal opportunity employer. They evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

面接について

連絡先

日本その他 地図



担当者名:

Call Centre Operation Manager - Okinawa /コールセンターオペレーションマネジャー

RGFタレントソリューションズ株式会社

600 〜 800 万円

会社概要

RGFタレントソリューションズ株式会社 Call Centre Operation Manager - Okinawa /コールセンターオペレーションマネジャー RGFタレントソリューションズ株式会社 Call Centre Operation Manager - Okinawa /コールセンターオペレーションマネジャー

RGFタレントソリューションズ株式会社

人材、教育、コンサル、専門サービス /人材紹介、求人広告

RGF Professional Recruitment Japanは、日本最大規模の人材総合サービスカンパニー リクルートの海外展開ブランドにおける人材紹介部門の日本拠点です。日本国内でビジネスを展開する外資系企業並びにグローバル企業様を中心に、幅広いレベルのバイリンガル人材をご紹介しています。リクルートブランドとアジアの主要都市を網羅するRGFのネットワークを活かし、転職を希望される方、クライアント企業様双方にとって最適なサービスをご提供いたします。



RGF Professional Recruitment Japanの事業領域

RGF Professional Recruitment Japanはジュニアレベルからマネジメントレベルを中心に、すべての業種、職種の案件を取り扱っています。また、8,000,000を超える業界屈指の人材データベースから、大手外資系企業、グローバル企業に対して業界トップレベルの人材をご紹介することが可能です。

RGFプロフェッショナルリクルートメントジャパン
東京都品川区大崎2-1-1 ThinkPark tower 6階
(+81)3-6422-4400

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