仕事概要
職種 | ITエンジニア(SE、Web、ゲーム)/SE(運用、品質管理、サポート) |
---|---|
業種 | IT、通信、インターネット/ 通信サービス |
雇用形態 | 未分類 |
ポジションレベル | 本部長/経営層レベル |
募集人数 | 1名 |
希望入社時期 | - |
必須語学力 | |
活かせる語学 | - |
勤務時間 | その他 |
福利厚生・休暇 | |
ビザ取得支援 | - |
外国人従業員 | - |
仕事詳細
The Role and Accountabilities:
Support customers by phone and e-mail in Asia Service Desk, which provides single point of contact for all services provided by 24/7.
Responsibilities:
Work in 24x7 shift as single point of contact for customers
Understand services and follow operational process
Respond to inquiries, requests, and investigation requests to customers (phone/e-mail)
Proactive notify events/alarms/incidents to customers according to notification policy
Create ticket and track all communication between customer and until resolution
Escalation and coordination with relevant departments and/or partners to resolve customer inquiries and requests
Internal escalation for customer complaints/major incidents in timely manner based on escalation criteria
Collect feedbacks from customer to improve customer satisfaction
What you will need to succeed:
Experience in handling customer call/e-mails for complaints and inquiries
Experience in Telecom industry (Experience in customer service is desirable)
Good interpersonal skill
Ability to multi-task
Fluent in Japanese and English for speaking, listening, writing, and reading
Microsoft Office (Excel / Word /Powerpoint)
Basic knowledge of Telecommunication network and IT services
Able to work on 24/7 shift pattern (Including night shift)
See through customers` eyes (Customer-oriented mindset)
Strong communication skill
Strong negotiation skill
Teamwork
Cooperative
Logical Thinking and behaviour
Cautious and careful
面接について
連絡先
Customer Service Executive - Service Desk || カスタマーサービスエグゼクティブ
RGFタレントソリューションズ株式会社
50 〜 50 万円