仕事概要
| 職種 | ITエンジニア（SE、Web、ゲーム）／SE（運用、品質管理、サポート） |
|---|---|
| 業種 | IT、通信、インターネット／ ソフト系 |
| 雇用形態 | 未分類 |
| ポジションレベル | 本部長/経営層レベル |
| 募集人数 | 1名 |
| 希望入社時期 | - |
| 必須語学力 | |
| 活かせる語学 | - |
| 勤務時間 | その他 |
| 福利厚生・休暇 | |
| ビザ取得支援 | - |
| 外国人従業員 | - |
仕事詳細
Company Overview
A global AI software company
Job Description
+Serve as the first point of contact for customers seeking technical assistance over the phone or email
+Perform remote troubleshooting through diagnostic techniques and pertinent questions
+Determine the best solution based on the issue and details provided by customers
+Walk the customer through the problem-solving process
+Direct unresolved issues to the next level of support personnel
+Provide accurate information on IT products or services
+Record events and problems and their resolution in logs
+Follow-up and update customer status and information
+Pass on any feedback or suggestions by customers to the appropriate internal team
+Identify and suggest possible improvements on procedures
Requirements
*Fluency in both Japanese and English (must have a work permit in Japan)
*Proven experience as a help desk technician or other customer support role
*Tech savvy with working knowledge of office automation products, databases and remote control
*Good understanding of computer systems, mobile devices and other tech products
*Ability to diagnose and resolve basic technical issues
*Excellent communication skills
*Customer-oriented and cool-tempered
面接について
連絡先
IT Help Desk Technician
RGFタレントソリューションズ株式会社
400 〜 700 万円
