仕事概要
| 職種 | 管理部門系（人事、財務、法務、広報）／人事、総務 |
|---|---|
| 業種 | 医療／ その他医療 |
| 雇用形態 | 未分類 |
| ポジションレベル | その他 |
| 募集人数 | 1名 |
| 希望入社時期 | - |
| 必須語学力 |
英語 （ビジネスレベル） 日本語 （流暢に話せるレベル） |
| 活かせる語学 | - |
| 勤務時間 | その他 |
| 福利厚生・休暇 | |
| ビザ取得支援 | - |
| 外国人従業員 | - |
仕事詳細
Company Overview
A Global Pharmaceuticals company
Job Description
This is a Shared Service Specialist position.
The Shared Service Specialist, is responsible for routine customer service inquiries related to the service catalog (e.g., HR, Payroll, Benefits, etc.) and provides Employee Self-Service and Manager Self-Service support. The role opens tickets / cases, and answers HR customer questions through the assistance of standard screens, scripts, and developed procedures for inquiry resolution.
Answers general questions and redirects misplaced calls.
Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to assist in answering Employee and Manager inquiries and resolving Employee and Manager HR challenges.
Guides HR Employee Self-Service and Manager Self-Service transactions.
Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed.
Inputs data into Workday to transact on customer requests.
Requirements
Familiarity with HR services / processes
Familiar with HRIS (Workday, Time and Attendance and other HR systems)
Ability to learn organization specific knowledge around HR processes and scope of services
面接について
連絡先
Shared Service Specialist
RGFタレントソリューションズ株式会社
500 〜 600 万円
