仕事概要
| 職種 | 営業、事務、企画、物流系／コールセンター、カスタマーサポート |
|---|---|
| 業種 | 物流、運輸業界／ 物流、運輸、倉庫 |
| 雇用形態 | 未分類 |
| ポジションレベル | その他 |
| 募集人数 | 1名 |
| 希望入社時期 | - |
| 必須語学力 |
英語 （ビジネスレベル） 日本語 （流暢に話せるレベル） |
| 活かせる語学 | - |
| 勤務時間 | その他 |
| 福利厚生・休暇 | |
| ビザ取得支援 | - |
| 外国人従業員 | - |
仕事詳細
Company Overview
Mobile platform services.
Joint venture company of one of Japan's largest multinational corporations, and the third most valuable international start-up company in the world.
Job Description
• Manage and lead a team of 3 supervisors
• Cooperate with internal and overseas teams to lead and improve the customer service division in the Japanese market
• Operation construction and KPI design for maintaining and improving customer service quality
• Deploy recommended actions and considerations derived from VOC analysis to internal teams, improve operations
• Management of call centre partners
• Budget management
• Organizational management
Requirements
【MINIMUM REQUIREMENTS】
•Management, team leader or supervisor experience in customer service
•Knowledge of KPI design and customer service escalation support
•Project management experience
•Business level English
•Native Japanese speaker
【DESIRABLE QUALIFICATIONS】
•Background in IT industry OR;
•Background in start-up call centre environment
•Chinese speakers welcome!
Additional Job Information
【WHY YOU SHOULD APPLY】
★ Work in a fast-paced, IT-venture environment!
★ International company with use of English on the job
★ No dress code, modern office
★ Competitive salary package
★ Super flex hours! Schedule your own working hours.
面接について
連絡先
Call Center Director
RGFタレントソリューションズ株式会社
800 〜 1500 万円
