仕事概要
職種 | サービス系(小売、娯楽、美容、交通)/サービス系管理職 |
---|---|
業種 | 消費財/ アパレル、服飾、アクセサリー |
雇用形態 | 未分類 |
ポジションレベル | その他 |
募集人数 | 1名 |
希望入社時期 | - |
必須語学力 |
英語 (ビジネスレベル) 日本語 (流暢に話せるレベル) |
活かせる語学 | - |
勤務時間 | その他 |
福利厚生・休暇 | |
ビザ取得支援 | - |
外国人従業員 | - |
仕事詳細
Company Overview
French Luxury fashion brand is looking for MCT sales& service coach
Job Description
1.Coaching
To encourage staff to make spontaneous actions to develop/ improve his or her service through MCT coaching.
To achieve this, Sales& Service coach will:
-Support staff to make them realize/ identify their strong points and areas for improvement through observing& listening the "live" session with cilents (or/and roll play) and facilitate to make individual action plan
-Make boutique managers understand the importance of MCT and to be proactive stance in developing their staff
-Share staff's action plan with managers to have them observe/check the progress on the daily basis
2. Cooperate with the other departents: Especially with CRM,HR,Learning&Development
-Work with CRM to analyse the client experience barometor and make action plan accordingly
-Work closely with L&D to prepare training plans
-Participate to company project(s) to support/ensure that quality of our service
Requirements
-Preferable to have more than 2 years in sales and/or after- sales
-Fluency in Japanese is a must; business level english proferred
-Time management skill (frequent businesss trips required throughout the year)
-Passionate and enthusiastic
-Interested in/attention to other people, empathy (including active listening, observation skill)
-A team leader, cooperative with other people (including boutique manager, other departments, etc)
-Logical thinking, way of explaining and approach
-Understanding (or willing to undersand of the influence/relationship between
面接について
連絡先
MCT Sales & Service Coach [Richemont- Cartier]
RGFタレントソリューションズ株式会社
500 〜 600 万円