仕事概要
| 職種 | 営業、事務、企画、物流系／コールセンター、カスタマーサポート |
|---|---|
| 業種 | 物流、運輸業界／ 物流、運輸、倉庫 |
| 雇用形態 | 未分類 |
| ポジションレベル | その他 |
| 募集人数 | 1名 |
| 希望入社時期 | - |
| 必須語学力 |
英語 （ビジネスレベル） 日本語 （流暢に話せるレベル） |
| 活かせる語学 | - |
| 勤務時間 | その他 |
| 福利厚生・休暇 | |
| ビザ取得支援 | - |
| 外国人従業員 | - |
仕事詳細
Company Overview<br/>Online mobile platform services.<br/><br/>Job Description<br/>The operators support with both B2B and B2C. As a Customer Service Specialist (supervisor), you will be reporting to the Customer Service Director, leading a team of operators. Currently in the company outsources 300 operators, who are led by 2-3 other supervisors.<br/><br/>As a specialist, you will assist with the improvement of customer satisfaction, taking lead with great problem analysis and solutions.<br/>Your job responsibility will include the following:<br/>- Design and cost management of target KPI<br/>- Analysing roblems and make improvements on business flow design<br/>- Coordination with other departments in other to improve customer service<br/>- Initiate proposals for business growth and service improvment<br/><br/>Requirements<br/>- Previous customer service/call center experience<br/>- Team leader, supervisor or management level work experience with vendors or internal call center team<br/>- Business level English OR business level Chinese , with proficiency in Japanese reading, writing and daily conversation speaking level<br/>- Great interpersonal skills for external and internal communication<br/>- Problem solving ability, and adaptability to a fast changing environment<br/><br/>Additional Job Information<br/>【WHY YOU SHOULD APPLY】<br/>★ Work in a fast-paced, IT-venture environment!<br/>★ International company with mix language use <br/>★ No dress code, modern office <br/>★ Competitive salary package<br/>★ Great work and life balance<br/><br/>
面接について
連絡先
Customer Service Supervisor
RGFタレントソリューションズ株式会社
600 〜 900 万円
