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求人掲載はこちら

  1. 日本語を使って働きたい人のための求人サイト
  2. 東京 で仕事を探す
  3. IT End-point engineer (Helpdesk) Global Company with heavy English use

IT End-point engineer (Helpdesk) Global Company with heavy English use

400 〜 600 万円

  • RGFタレントソリューションズ株式会社
  • 勤務地: 東京
  • 日本語レベル:ビジネスレベル │実務経験:未分類
  • 掲載終了
掲載期間:2019/11/06~2020/05/04

仕事概要

職種 ITエンジニア(SE、Web、ゲーム)/SE(運用、品質管理、サポート)
業種 IT、通信、インターネット/ 通信サービス
雇用形態 未分類
ポジションレベル その他
募集人数 1名
希望入社時期 -
必須語学力

英語 (ビジネスレベル)

日本語 (ビジネスレベル)

活かせる語学 -
勤務時間 その他
福利厚生・休暇
ビザ取得支援 -
外国人従業員 -

仕事詳細

Job Description
In this role, Device Administrators will work in a dynamic environment to support Mac OS X, Windows, and Mobile Operating Systems like Android and iOS.

The role requires demonstrated expertise in desktop computer installation, basic computer networking skills, Microsoft Windows and Microsoft Office applications, Mac OS X knowledge and basic Mobile Operating System knowledge. Device Administrators also provide technical support on end user device hardware, and installs, configures and troubleshoots end user devices including desktops, laptops and tablets. In addition, the incumbent will be required to administer tools such as anti-virus, End-point detection response, Microsoft System Center Configuration Manager, Apple product management tool and more.
At least, you are required any of high level expertise for Windows, Mac or Android.

Responsibilities:
• Provides technical services by identifying, prioritizing, solving, and confirming resolution of reported problems with desktop, laptop, tablet and network systems.
• Ensures that all phases of desktop support (including OS installation, upgrades, software installation, hardware, and other configuration issues) are properly coordinated, monitored, tracked, and resolved.
• Supports a broad range of devices including: monitors, PCs (Mac and Windows), mobile devices, and tablets.
• Delivers customer satisfaction through high levels of support and issue resolution.
• Leverages internal and external resources to deliver problem identification and resolution.
• Ability to prioritize and manage work queue.
• Accountable for communicating and working with the customer to resolve key issues.
• Works in accordance with corporate and organizational security policies and procedures.
• Understands his or her own personal role in safeguarding corporate and client assets. Takes appropriate action to prevent and report any compromises of security.
• Follows Company policies, upholds professional standards, and performs all work in a manner respectful of others.
• Be mindful of internal process to identify not only external issues but places where team improvements can be made.
• Drive issues to resolution even when resources outside of the team are required. This includes (on occasion) aggressively pursuing a resolution vigorously to get things done. The goal should be to solve the issue’s root cause with more than just a Band-Aid but in a correct manner.
• Always be aware of cost and ROI (Return of investment), user satisfaction, and how to empower internal employees as customers.

Requirements
Minimum Qualifications:
• Desktop computer installation and repair, basic computer networking skills, experience with Microsoft Windows and Microsoft Office applications.
• Associate’s Degree or above required or equivalent experience
• Ability to work on a flexible schedule and overtime and/or irregular hours when needed
• Basic knowledge of Windows, Mac OS X, Android, and iOS.
•Japanese is business level


Preferred Qualifications:
• Interpersonal and customer-service skills necessary to effectively interact with internal and external customers.
• Ability to learn and apply new skills and concepts quickly
• Ability to work on multiple projects simultaneously
• Analytical skills necessary to understand IT terminology and concepts; well-versed in at least one area of technology and working to gain knowledge in another.
• Problem solving and project management skills used to handle issues independently to provide contacts with appropriate service.
• Working knowledge of desktop operating systems and office automation applications.
• Ability to pay close attention to detail.
• Experience with Windows Administration in an Active Directory Environment.
• Experience with OS deployment using Microsoft Deployment Toolkit or SCCM with Windows ADK.
• Experience with desktop administration, such as OS patching and software upgrades.
• Experience with Mac OS X administration.
• Experience with Linux client administration (Debian, Ubuntu, CentOS, etc.).

面接について

連絡先

日本東京 地図



担当者名:

IT End-point engineer (Helpdesk) Global Company with heavy English use

RGFタレントソリューションズ株式会社

400 〜 600 万円

掲載終了

会社概要

RGFタレントソリューションズ株式会社 IT End-point engineer (Helpdesk) Global Company with heavy English use RGFタレントソリューションズ株式会社 IT End-point engineer (Helpdesk) Global Company with heavy English use

RGFタレントソリューションズ株式会社

人材、教育、コンサル、専門サービス /人材紹介、求人広告

RGF Professional Recruitment Japanは、日本最大規模の人材総合サービスカンパニー リクルートの海外展開ブランドにおける人材紹介部門の日本拠点です。日本国内でビジネスを展開する外資系企業並びにグローバル企業様を中心に、幅広いレベルのバイリンガル人材をご紹介しています。リクルートブランドとアジアの主要都市を網羅するRGFのネットワークを活かし、転職を希望される方、クライアント企業様双方にとって最適なサービスをご提供いたします。



RGF Professional Recruitment Japanの事業領域

RGF Professional Recruitment Japanはジュニアレベルからマネジメントレベルを中心に、すべての業種、職種の案件を取り扱っています。また、8,000,000を超える業界屈指の人材データベースから、大手外資系企業、グローバル企業に対して業界トップレベルの人材をご紹介することが可能です。

RGFプロフェッショナルリクルートメントジャパン
東京都品川区大崎2-1-1 ThinkPark tower 6階
(+81)3-6422-4400

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